Associate Director, SC Logistics & Customer Management

Position Overview

The Associate Director role involves leading a team responsible for tech transfer initiatives and commercial programs in the Supply Chain department. Thisposition will be managing Customer Leads and Customer Sourcing Specialist but also not limited to customer-facing activities, reporting on campaignreadiness / supply chain status, and overseeing material workstreams. The Associate Director drives strategic initiatives aligned with FDB's Kojo Xobjectives, focusing on team development and performance across Logistics, Customer Service, and Customer Support roles. Responsibilities includemanaging material assessments, identifying new materials, and working closely with suppliers to support programs. The role will also include collaborationwith multiple cross-functional teams, such as Supply Planning, Customer Program Management, Process Science, Quality, and Global Sourcing to delivertech transfers, campaign readiness, and robust customer relationships. Additionally, the Associate Director will navigate vendor engagement, logisticsoptimization, trade compliance, regulatory adherence for shipments, and support customer proposal phases for new clients.

Job Description

What You’ll Do

 

Functions of the Supply Chain leadership team driving business processes, organizational design, and developing teamsCommunicates effectively, maintain key performance indicator data, drive results to support customer programs and for logistics/distribution atFDBN.Builds and continuously improve related systems and end to end processes to support customer programs from Supply Chain functionLeads supply chain strategic activities during customer proposal stages, ensuring necessary information is provided to support Commercial team forpotential clients.Builds and maintains strong relationships with customers, ensuring their needs are met effectively.Ensures timely and accurate reporting on material status to support tech transfer objectivesDrives efficiencies in tech transfer activities, identifying opportunities for process improvements and automation.Develops and implements strategies to streamline supply chain operations, enhancing overall effectiveness.Collaborates with other departments to ensure alignment of supply chain strategies with wider business goals.Builds, maintains and develops team following the strategic direction considering individual employee potentialsFosters cross-functional relationships to drive an aligned Supply Chain Management approach with internal and external teamsOptimizes logistics, shipments, and trade compliance processesEnsures adherence to trade compliance through classification of materials and interaction with US Customs.Drives and implements global harmonization of trade compliance activitiesIdentifies and communicates potential risks, provide program updates, and resolve challengesDrives end-to-end supply chain improvement initiatives based on customer feedbackFosters a collaborative team environment, encouraging innovation and continuous improvement.Implements vendor management practices that promote cross-site collaboration, ensuring the organization's procurement goalsAdministers company policies such as time off, shift work, and inclement weather that directly impact employeesare consistently met.Coaches and guides direct reports to foster professional developmentParticipates in the recruitment process and retention strategies to attract and retain talent, as neededAddresses performance gaps, employee questions and concerns, and partners with HR as needed for resolutionPerforms other duties, as assigned

 

Knowledge and Skills

 

Strong attention to detail, highly organized, and solution-oriented mindsetAbility to multitask in a fast-paced, highly interactive environmentAbility to adapt communication style to differing audiences and advise others on difficult mattersEffective communication, both written and oralAbility to effectively present information to othersAbility to provide feedback to others, including leadersAdvanced problem-solving skillsDemonstrated ability to hire and develop top technical talent to build and lead a high performing team, projects, programs while directingallocation of resourcesMust be flexible to support 24/7 manufacturing facilityMust be willing to travel domestic and international, 10-20%

 

 

Basic Requirements

 

Bachelor's degree in business administration, Supply Chain management or related field with 11+ years of experience inprocurement ORMaster degree in business administration, Supply chainmanagement or related field with 9+ years of experience in Supplychain.8+ years' experience in Supply Chain Management Prior experience and proven ability to lead the teamsExperience in Supply Chain Management including WarehouseOperations, Distribution & Logistics.Experience in Trade Complianc