Senior Lead, Clinical Project Manager

Responsible for providing leadership, governance, industry expertise and best practices to our clients, client projects and the teams dedicated to serving them. Responsible for staff management and directing and managing services for client projects to assure high quality, on-time, and on-budget services while promoting excellent customer service.

Primary Responsibilities

Provides oversight on study management and overall project delivery by:

• Evaluating and monitoring study progress and workload of project management staff to ensure projects are on time and within budget, affecting change when necessary.
• Proactively performing risk management and mitigation with book of work under direct and indirect management
• Performing escalation management to diffuse and resolve internal and external study challenges.
• Developing and applying problem solving strategies to address customer issues and maintain issue tracking documentation to monitor progress and ensure timely resolution to customer escalations.
• Manage internal/external negotiations and promote collaboration to foster a positive team environment, effective communications, and efficient use of resources to meet study timelines and contractual obligations.
• Supporting Clinical Project Managers in communication with clients on study activity and risk
• Assessing workload and management of potential global projects with applicable global staff
• Interacting with various internal and external groups to facilitate successful project completion
• Performing functions of Project Manager when necessary
• Keeping senior management advised of current issues and resourcing needs.
• Working with senior management and directors when prioritization of deliverables is required for multiple projects.
• May guide study teams in being consistent across Therapeutic Area or Program as pertinent to ensure customer is consistent in study set up, optimizing efficiencies and following customer program objectives
• Coordinating routine status meetings to facilitate communications, monitor workload
• Independently lead the Start-Up, Execution, and Closeout phases of study management for to maintain technical, tactical, and operational skill sets. Study management typically are more challenging, complex, non-standard, high profile customer projects.

Identifies opportunities for greater efficiencies and quality by:

• Influence strategic decision making and implement departmental objectives according to schedule
• Assessing and upgrading the service level of therapeutic team with suggestions on new tools, processes, procedures, workflow gaps, etc.
• Owning and driving TA Initiative/Process Improvements
• Researching, evaluating and developing plan to manage assigned initiative
• Serve as Therapeutic and/or Imaging Lead for operational readiness regarding new process improvement initiatives as applicable
• Communicating plan and developing related communication (e.g. key milestones, timelines, work instructions, manual, reference material)
• Executing and reporting on plan progress
• Keeping management abreast of operational challenges and issues impacting study delivery
• Performs Supervisory Functions By:

• Provides coaching and mentoring to assigned direct reports for projects and professional development
• Assist with developing training plans and on-boarding/training new members of the Project Management team.
• Ensure compliance with timely training completion/documentation.
• Mentoring and supporting career paths by developing staff aligned with Clario Project Management core competencies and critical skill sets.
• Performance management by establishing and clarifying expected behaviors, knowledge, and proficiency level.
• Collecting and monitoring defined staff metrics.
• Managing direct reports’ assignments, delegating appropriate and challenging assignments to encourage growth, development and independence.
• Providing instruction, positive models and opportunities for observation, encouraging questions to ensure understanding.
• Growing relationship by helping employees feel valued, appreciated and included in discussions.

Maintains Quality Service and Departmental Standards by:

• Reading, understanding and adhering to organizational Standard Operating Procedures (“SOP”)
• Establishing and enforcing departmental standards
• Reviewing and updating company SOPs related to therapeutic team
• Conducting reviews of PM compliance of performance and study management expectations and best practices ensuring high quality of deliverables in accordance with quality standards and SOPs.

Perform other duties, assignments, or special projects as ti