Teller III

Application Deadline: 19 December 2025

Department: 1314-Brighton

Employment Type: Full Time

Location: Brighton, Colorado

Compensation: $18.00 - $19.50 / hour

Description

GENERAL SUMMARY:Provides quality service by assisting customers accurately and efficiently, and develops long term customer relationships.  Oversees the receiving and paying of money to bank customers, and ensures that accurate record keeping of deposits and withdrawals, negotiable instruments, and other bank transactions is maintained.    RESPONSIBILITIES AND DUTIES:

1. Assists with daily activities of tellers by assigning work and checking the quality of work completed.  
2.  Performs all regular teller duties including accepting deposits, cashing checks, and perform various customer service-related duties.
3.  Listens to customer needs to make appropriate customer referrals to other bank staff to promote products and services.
4.  Assists in the hiring of new tellers.
5.  Performs training and direction to help individuals perform their job.
6.  Receives, researches, and resolves customer inquiries regarding checking and savings accounts.
7.  Deals with more difficult customer problems and issues.
8.  Prepares holds on deposits.
9.  Oversees large cash transactions.
10.  May do account and card maintenance such as change addresses, order or hot card cards.
11.  Creates and oversees teller work schedules.
12.  Completes forms such as CTRs, SIRs, and any other BSA reporting as necessary.
13.  Performs operational duties as required, which may include vault operations, ordering and shipping cash, ATM settlement, research teller differences, and completing various reports.  
14.  Performs other related duties as assigned by management.
15.  Ability to maintain regular and reliable attendance, and the ability to work flexible hours, including weekends (if branch is open on weekends) 

  KNOWLEDGE, SKILL, AND ABILITIES:

• Full knowledge of personal and business banking products offered, taking a personal initiative to stay updated on any changes.  Basic knowledge of all banking regulations applicable to the job function and of all bank policies and procedures.
•  Knowledge of general banking principles and banking regulations and a willingness to participate in educational opportunities.
•  Skill in communicating with clients and co-workers in courteous and professional manner.  
•  Skill in operating computer terminals and printers, back counter capture machine, coin machine and copier
•  Skills in effectively listening to customers and making appropriate referrals
•  Ability to maintain a high level of confidentiality.
•  Ability to perform customer service duties and provides leadership and guidance to subordinate members of the department in the areas of phone and in-person inquiries, conducting customer research, cash and check handling, and effectively making appropriate customer referrals to other bank staff.
•  Ability to ensure that appropriate efficiency, accuracy, and customer service is provided to customers to ensure that the bank’s goals of meeting the customers needs is being met.
•  Ability to demonstrate accuracy and efficiency in a fast-paced environment.
•  Ability to function as a team player.
•  Ability to perform any other duties/projects as assigned by branch president.

  EDUCATION AND EXPERIENCE:

• High school graduate or equivalent.  
•  A minimum of 24 months of prior banking experience is generally expected.
•  Prior supervisory experience or equivalent training is required.
•  The following training courses, or equivalent job experience, are required prior to job placement for this position:
•  Satisfactory completion of all classroom and online training requirements outlined for Teller II, plus completion of the courses as outlined in the Teller Career Path Guidelines.

  PHYSICAL REQUIREMENTS:                                                            Seeing: 75-100%Must be able to greet customers, read documents, use computer                                                                                   Hearing: 75-100%Must be able to communicate with customers and co-workers                                                                                        Standing/Walking: 75-100%Must be able to visit customer                                                                                                                                                             Climbing/Stooping/Kneeling:  50-74%