Medical Assistant II/Pt Svc Rep, IV Therapy, Full time (Chicago)

Department:

34311 Advocate Illinois Masonic Medical Center - IV Therapy

Status:

Full time

Benefits Eligible:

Yes

Hours Per Week:

40

Schedule Details/Additional Information:

Experience doing Prior Authorizations is a plus!

CLINIC HOURS:

Monday: 7:00 AM – 5:00 PM

Tuesday: 7:00 AM – 4:00 PM

Wednesday: 7:00 AM – 4:00 PM

Thursday: 7:00 AM – 4:00 PM

Friday: 7:00 AM – 12:00 PM

Closed on weekends and holidays

Occasional travel to sister locations (Lincolnwood and Irving/Western) to provide coverage for PTO and absences.

Major Responsibilities:

Ensures assistance to healthcare providers in efficient patient flow

• Competently performs and records all in-house testing, which may include EKG, urine dipstick, pregnancy test, strep test, accucheck and hemocult, as ordered by the provider.
• Prepares laboratory specimens for transport to lab, completing appropriate lab requisition and maintaining center’s copy for tracking.
• Performs various tasks based on department needs and skills verification. This may include administration of medications (excluding IV administration), phoning in prescription refills, nebulizer treatments and application of Oxygen (under the supervision of the RN/MD) qnd telephone triage.
• Greets and escorts patients to/from examination room: Prepares patient for visit by reviewing chart and inquiring into the nature of the visit with the patient. Ensures that prior results/reports are available to the provider in the record.
• Obtains and records vital signs (height, weight, BP, TPR as appropriate) and patient’s history/reason for visit, according to office protocols.
• Notifies provider of patient needs/changes in condition which require expertise beyond Medical Assistant’s scope of practice.
• Assists healthcare provider during exam or procedures, ensuring patient’s comfort, and that adequate and appropriate supplies are immediately available to the provider.
• Provides patient education materials and reinforces discharge instructions as ordered by healthcare provider.
• Coordinates activities to promote patient satisfaction.
• Communicates all delays in service to patients in waiting area at regular intervals.

Ensures assistance to healthcare providers in efficient patient flow (Accountability A continued...)

• Demonstrates appropriate actions in emergencies. Performs CPR as indicated.
• Other duties as assigned

Organizes and maintains medical supplies for clinical areas, including exam/procedure rooms and lab area, to meet the needs of the patient and physician

• Assists in maintaining Center lab, performing, and recording Quality Controls, and maintaining cleanliness.
• Maintains nursing station, exam and procedure rooms in a clean, orderly and well-stocked condition.
• Provides care and routine maintenance of patient care and laboratory equipment. Alerts supervisor immediately if equipment is not functioning correctly, attaching red tag to equipment if appropriate.
• Cleans and maintains instruments appropriately. Packages for storage or for sending to Central Supply for sterilization. Keeps inventory.

MISC CLINICAL ACTIVITIES:

• Reviews/updates appointment schedules, organizes workflow, and keeps providers informed of changes in daily activities/schedules.
• Provides patient with appropriate requisitions, instructions, referrals for ancillary tests, procedures and consultations, as ordered by the healthcare provider.
• Reviews, completes and appropriately distributes encounter and referral forms and their copies per established criteria.
• Checks in lab results when received, and routes them promptly to the appropriate provider as per center policies. Notifies patients of results, either in writing or by phone, as directed by the healthcare provider.
• Handles patient inquiries, either by phone or in person, for such things as test results and referrals. Follows up on inquiries or directs to appropriate personnel.
• Answers phones and directs calls to appropriate department or person or takes messages for call backs.
• Schedules follow-up appointments for patients when needed, in conjunction with p