Dealership:

Operations Development Program (DART Ops) 

LOCATION: IN-PERSON IN STORES IN NORTHWEST REGION

Program Overview 

The DART Ops program is a structured rotational experience designed to launch high-potential early-career talent into future store leadership roles. Through hands-on learning across major operational departments, you will gain a full understanding of store functions and develop the analytical and leadership skills needed to excel.    

During the program, you will rotate through key areas of the store  Sales, Service, Parts, F&I, and Back Office Operations gaining exposure to business strategy, leadership decision-making, and cross-functional operations.   

Benefits of Program 

 Hands-on exposure to key store operations

• Gain real-world experience across service, sales, parts, and customer experience functions. 

Dedicated mentorship and personalized guidance 

• Work closely with leaders who provide support, coaching, and structured development to accelerate your growth. 

A strong foundation in both business and customer-facing skills 

• Build confidence in operational processes while learning how to deliver exceptional customer service. 

Comprehensive training and performance support 

• Receive ongoing training, feedback, and opportunities to build the skills needed for future leadership. 

A built-in network and supportive community 

• Join a cohort of peers and professionals who help you learn, connect, and grow throughout the program. 

Program Layout

Training & Onboarding (3–4 Months) 

Begin with a structured onboarding experience designed to introduce you to dealership operations, customer service fundamentals, and key business processes. This phase includes hands-on learning, job shadowing, and guided training sessions. 

Department Rotations 

Gain well-rounded operational knowledge through rotations in: 

• Sales – Learn customer engagement, product knowledge, and sales processes. 

• Service – Understand workflow, technician coordination, and service delivery. 

• Parts – Explore inventory management and parts operations. 

• Back Office – Experience administrative functions, reporting, and operational support. 

• F&I (Finance & Insurance) – Get exposure to financial products, compliance, and deal struture. 

Leadership Exposure 

Collaborate with store leaders and support group teams, participating in meetings, workshops, and coaching sessions that provide insight into strategic decision‑making and dealership-level operations. 

Program Outcome 

By the end of the program, you’ll graduate with: 

• A strong understanding of how each department works 

• Broad operational experience across the store 

• Enhanced skills for customer-facing and business roles 

• A clear pathway for accelerated career growth within the store 

Responsibilities 

Earning Customers for Life