Coordinator Operations, Training (Bilingual)

JOB SUMMARY: The way our employees learn is changing.  This role will bring creativity, experience and passion for learning to meet the needs of the business through a blended learning platform.  The focus will be on Operations training programs while partnering with the Learning and Development team to leverage corporate programs.  The Learning & Development Coordinator will facilitate for a team of individuals that will coordinate and deliver function-specific training programs while working to continuously improve the training materials. The Learning & Development Coordinator will also be a key player in the training and onboarding of seasonal employees.  

GENERAL DUTIES & RESPONSIBILITIES:

• Communicate effectively to all levels of employees from executive to new employees
• Conduct task analysis in order to create and/or validate Standard Operating Procedures for training purposes
• Conduct, support, and facilitate New Hire Orientations (NHOs)
• Conduct and/or coordinate personal/professional improvement training courses using a learner-centered approach
• Create and maintain a system to record training completion, cross-training effectiveness, and employee knowledge and skills
• Attend and add value to Fulfillment, Manufacturing, or Distribution Center Management Team meetings
• Observe and evaluate training programs / individual trainers and team leaders to make recommendations to improve training efficiency and effectiveness
• Work across various shifts and times during peak season hours (including day & night shifts)
• Ability to work with and train a diverse workforce
• Other duties and responsibilities as assigned by leadership

EDUCATIONAL REQUIREMENTS:

• High School Diploma or equivalent work experience

GENERAL KNOWLEDGE, SKILLS & ABILITIES:

• Bi-lingual in Spanish/English is required
• Highly proficient in computer usage, e-mail, Microsoft Office Suite
• Understanding of Fulfillment/Manufacturing processes and flow
• Excellent organizational skills, attention to detail
• Strong leadership and communication skills
• Situational leadership experience and knowledge 
• Presentation skills and comfortable speaking in a classroom/tour environment
• 6-12 months of facilitating adult learning theories and effective training principles (preferred)
• 6-12 months of previous experience of training or technical writing experience (preferred)

WORKING CONDITIONS:

• This job requires the candidate to work and facilitate in a warehouse environment

PHYSICAL CONDITIONS: 

• Must be able to stand 6 to 10 hours per day
• May be expected to walk 3 to 5 miles per day
• Must be able to lift and carry up to 50 lbs.

Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.