CES Conversational Developer - Programmer/Developer Lead

Job description:

Conversational developer with GCP experience specific experience in Caas, agent desktop, CCAI and agent assist

• Experience with CES/ CCAI technologies- DialogFlow, Insights, and Agent Desktop and Agent Assist, would be beneficial.
• Must have good working experience CCaas platform integration with Virtual agent, CCAI technologies, Dialog flow CX function within Contact Centers

KEY RESPONSIBILITIES:

• Experience and working knowledge of Integration with downstream and connected systems
• Cross-functional abilities required, as is the capacity to work across diverse teams and projects.
• Comfortable communicating directly with customers to understand their needs.
• Some experience in project management is helpful.
• Clear verbal and written communication skills are important, including the ability to write documentation

Required Skills:

• Experience in CCAI Transformation projects
• Experience in of Google Vertex AI - Gen AI features.
• Experience in laying out architecture plan and roadmap
• Estimation, Creating Technical design & solutions

Life at Capgemini

Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer: 

• Flexible work 
• Healthcare including dental, vision, mental health, and well-being programs
• Financial well-being programs such as 401(k) and Employee Share Ownership Plan
• Paid time off and paid holidays 
• Paid parental leave
• Family building benefits like adoption assistance, surrogacy, and cryopreservation
• Social well-being benefits like subsidized back-up child/elder care and tutoring
• Mentoring, coaching and learning programs
• Employee Resource Groups 
• Disaster Relief

About Capgemini

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.

Get The Future You Want | www.capgemini.com

Disclaimer

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionall