Director, Retail Training

Position Summary

Headquartered in Ridgefield Park, N.J., Samsung Electronics America, Inc. (SEA) is a leader in mobile technologies, consumer electronics, home appliances and enterprise solutions. From our humble beginnings to our position today as a tech leader, our passion for innovation has been the common thread throughout our history. We’ve grown into one of THE most recognized global brands. We consider ourselves “relentless pioneers” that push boundaries and defy barriers. The company pushes beyond the limits of today’s technology to provide groundbreaking connected experiences across its large portfolio of products and services, including mobile devices, home appliances, home entertainment, 5G networks, and digital displays. As EPA’s ENERGY STAR® Corporate Commitment Partner, SEA is dedicated to making a positive impact on the environment through its eco-conscious products, practices, and operations.

People | Excellence | Change | Integrity | Co-prosperity

Role and Responsibilities

The Samsung Electronics America Retail Division is a growing and best-in-class organization within Samsung worldwide. We continue to challenge the existing retail models and processes to make this team the home for talented, driven, and creative professionals, who want to be on the front lines of consumer electronics sales. Our team relishes the opportunity to push Samsung’s retail capabilities to be the new paradigm for consumer engagement.  With our partnerships with the top consumer electronics retailers and its own experiential sites, the SEA Retail Division is delivering a consumer experience to maximize both sales and consumer satisfaction. 

If you are an individual who looks forward to finding opportunity in the challenges of building the best and most effective retail experience, then Samsung Electronics America’s Retail Division has a fulfilling home and work family for you.

Role & Responsibilities

The Director of Retail Training will be responsible for creating, building and managing a world class training strategy, across all three lines of business: Home Electronics, Digital Appliances and Mobility.  This leader will develop and improve end-to-end processes, for training initiatives. In addition, this role is responsible for identifying and managing the training capabilities within our systems and platforms used to deliver training to partner sellers. This role is also responsible for metrics and reporting associated with training and certification status and results across the partner ecosystem.
 

This position will be required to garner insights and execute initiatives that improve upon the existing field processes for three lines of business and ultimately align to the broader company goals. This leader will partner with the Field Execution team to identify opportunity markets and best practices to close gaps and share learnings. This Director will interact with Leadership across Samsung, within cross functional areas, to drive Samsung’s retail field experience forward. This will include being a fierce advocate for the field team, driving communication, knowledge, processes, and feedback into everything we do, so that the field can focus on driving sell out.  Additionally, the leader will be required to explain complicated, detailed and quickly changing facts to Samsung’s retail executive leadership team in a succinct, easy to understand manner.

Position Objective

• Set the product Training Strategy for the mobility, home entertainment and digital appliance line of businesses
• Responsible for heading up product training for Retail Channel Strategy, Content & Development, Learning and Development, Training Strategic Initiatives and Operations with heavy focus on Consumer and Channel strategy and learning and development support. Oversees a team of 40+ people.
• Develop and design product training and development roadmap for internal retail team employees, specifically focused on the national field force team.
• Responsible for coordinating and operationalizing training led events and initiatives such as sales New Hire Orientations, National Training Meetings, Regional and Local field led training engagements
• Responsible for managing 30-60-90-day training calendars and planning while managing quarterly and annual plans
• Creates and maintains the Training GTM playbook, outlining all training operations, strategy and GTM activities
• Responsible for achieving critical training Key Performance Indicators (KPI) against global and national targets
• Management and strategic direction of the iconic product sales and service training that supports product