Seasonal Operations Manager

ABOUT THE BRAND 

The Rooftop at Pier 17 sits five stories above the East River, offering some of the most iconic views in the city. Known for its dynamic programming and sweeping open-air layout, it has become one of New York’s top outdoor concert venues. The space hosts a wide range of events, from headline tours and cultural festivals to workout classes. The lineup spans over 60 acts each season, including artists like James Arthur, Barenaked Ladies, Pink Martini, and the ever-popular NYC Reggae Fest. 

Designed to support both casual and elevated experiences, the rooftop includes turf lounges, fireplace seating, private cabanas, and branded zones like the Chase Sapphire Lounge and Patrón Patio. We welcome a wide mix of guests: locals, tourists, concertgoers, groups celebrating milestones, and visitors simply looking to soak in the skyline. With a 3,500-person capacity and flexible layouts, we’re built to deliver seamless service on both quiet afternoons and sold-out nights. 

We are seeking a Seasonal Operations Manager to help lead operations during our high-energy concert season at The Rooftop at Pier 17, ensuring seamless execution and unforgettable guest experiences.

About The Role:

The Concert Operations Manager at The Rooftop at Pier 17 is a pivotal role overseeing front-of-house operations, ensuring the delivery of seamless and exceptional service to all guests. Operating within the vibrant atmosphere of the rooftop, this role requires adept management skills to handle various aspects of day-to-day operations. Additionally, the Concert Operational Manager is responsible for ensuring an outstanding experience for both bar patrons and concert attendees during rooftop concerts. This position is seasonal and approximate length would be from April to October.

What You Will Do

• Direct and supervise all front-of-house activities, maintaining high service standards and guest satisfaction 

• Ensure the seamless flow of service, responding to guest needs, and maintaining an impeccable standard of hospitality 

• Act as the Operational Manager during rooftop concerts, overseeing logistics, coordination, and ensuring a smooth event execution 

• Lead and motivate the front-of-house team, fostering a positive and collaborative work environment 

• Cultivate positive guest relations, address concerns, and contribute to an overall positive guest experience 

• Partner with the kitchen staff to ensure proper food presentation and timely preparation 

• Collaborate with other department heads to synchronize efforts and ensure operational efficiency 

• Address challenges promptly and effectively, taking appropriate actions to maintain service standards 

• Adapt seamlessly to the dynamic environment of rooftop bar operations, especially during concert events 

• Ensure compliance with safety regulations and licensing requirements, maintaining a secure and enjoyable environment 

• Follow all company policies, procedures, and guidelines  

• Operate ethically to protect the assets and image of the company 

• Performs other duties and responsibilities as per business need 

About You:

• A minimum of two years’ experience working in a fast-paced and high-volume settings 

• Familiarity with concert operations is highly desired 

• Commitment to maintaining high service standards and delivering exceptional guest experiences 

• Strong leadership qualities with the ability to motivate and guide a diverse team 

• Organization and multi-tasking skills with attention to detail 

• POS and computer literate with the ability to learn and adapt to using all programs 

• Effective communication skills, both verbal and writ