Customer Relationship Specialist (Onsite)

Location: Marshfield, WI (Onsite)
Job Type: Full-Time
Salary: $60,000-$70,000 annually
Benefits: Comprehensive benefits, company-matched 401(k), paid time off, competitive compensation, and much more!

About Us:

At Nelson-Jameson, we’ve been a trusted partner in the food manufacturing industry since 1947. We provide high-quality products and innovative solutions that help businesses maintain top standards in quality, safety, and compliance. As a family-owned company, we believe in accountability, teamwork, and growth—for our people and the business. We take pride in our close-knit, supportive culture where every team member has a voice and the chance to grow. If you're looking for a rewarding career with a team that works hard and stays optimistic, we’d love to have you join us!

Job Summary:

At Nelson-Jameson, we measure success by the relationships we build—not by call center metrics. The Customer Relationship Specialist is a relationship-driven, customer-facing role focused on providing exceptional service to assigned accounts, ensuring every customer receives the attention, accuracy, and care they deserve. You’ll partner directly with Strategic Account Managers (SAM) to oversee dedicated account rosters and ensure every stage of the customer journey is executed with precision. In addition, you’ll serve as the primary contact for high-profile partnerships and specialty skills required by customers. The Customer Relationships Specialist helps maintain a comprehensive 360-degree view of the customer journey - from managing quotes and processing orders to resolving issues and supporting digital engagement. You’ll also play a meaningful role in our Customer Experience (CX) transformation, sharing your insights to help shape future processes and service models.

We’re looking for someone who thrives on building trust and delivering solutions, with hands-on CRM experience and a background in account management or sales support that enables them to anticipate and address customer needs before they become challenges. The right fit is resourceful, self-motivated, and adaptable—comfortable working across different service models, collaborating with multiple teams, and adjusting as our CX strategy evolves. A positive, energetic approach and passion for the customer experience are essential, along with the flexibility to embrace change in a fast-paced, growing environment.

Key Responsibilities:

• Serve as the main contact for assigned customer accounts, delivering proactive, relationship-focused support.
• Collaborate with cross-functional departments (Sales, Operations, Logistics, etc.) to resolve service issues and deliver a seamless customer experience.
• Partner with outside Strategic Account Managers and collaborate with other sales staff as needed to support assigned account rosters, focusing on providing a personalized one-contact experience.
• Process and manage customer orders, quotes, and bids with accuracy and efficiency.
• Monitor backorders and provide timely updates or recommend alternatives.
• Resolve customer issues (returns, shipping problems, damaged/shorted products, special requests) quickly and effectively.
• Promote digital engagement by encouraging use of online ordering and account tools.
• Collaborate with Sales, Product, Operations, Logistics, and Project Management teams to meet customer needs.
• Contribute ideas and feedback to Customer Experience (CX) transformation projects.
• Adapt to evolving processes and responsibilities as CX strategies develop.

Why Nelson-Jameson?

At Nelson-Jameson, we offer more than just a job; we provide an opportunity to grow and succeed within a family-owned company that values innovation, collaboration, and hard work. You’ll be part of a trusted industry leader, working alongside passionate professionals who are dedicated to making a difference.
 

As a golden rule company, we strive to maintain a culture of honesty, integrity, and kindness. Our organization is committed to operating ethically and respecting people, our community, and the environment. With us, you’ll become part of a hard-working team that takes pride in providing safe, high-quality food to communities around the world.

With Nelson-Jameson, you’ll receive: