Customer Service Representative - Monday - Friday

Additional Considerations (if any):

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Our mission statement is "To fulfill the highest expectations of our customers through the hands of our dedicated employees."

Perishable Distributors of Iowa

Job Title: Customer Service Representative

Department: Sales

FLSA: Non-Exempt

General Function

Utilizes excellent phone etiquette and customer service skills in daily contact with customers.

Core Competencies

• Partnerships

• Growth mindset

• Results oriented

• Customer focused

• Professionalism

Reporting Relations:

Accountable and Reports to: Category Manager IV/Customer Service Supervisor

Positions that Report to you: None

Primary Duties and Responsibilities:

• Reports to work when scheduled and on time. Adheres to company policies and departmental guidelines.

• Contacts assigned customers and sells products by scheduled time. Reviews orders and suggests substitutions for out-of-stock products. Verifies orders for accuracy, checks ship date, price and issues credits as needed.

• Promotes sales of click-n-send and holiday items, directors meeting deals and other sales opportunities.

• Answers “immediate customer service” and “hot line” calls.

• Sells and manages short code list daily.

• Performs excellent customer service to the Hy-Vee stores including but not limited to; researches customer’s questions and concerns, addresses problems and follows up with customer in a timely manner.

• Educates customers on technology available to assist in ordering (Ivoice, direct connect, click-n-send).

• Maintains communication with Customer Consultants and provides assistance as needed.

• Communicates with Purchasing Department on new products and other customer needs.

• Communicates with Transportation Department on special drops for unscheduled deliveries and holiday delivery schedule changes.

• Participates in weekly and departmental sales meetings.

• Other duties as assigned by management.

Knowledge, Skills, Abilities, and Worker Characteristics:

• Excellent telephone etiquette, friendly disposition, and verbal communication skills presenting a positive representation of PDI to inside and outside customers requiring excellent customer service skills.

• Ability to handle objectives, research and resolve problems, which requires strong organizational, attention to detail and follow through skills.

• Must be willing to go the extra mile in accommodating the customers in a friendly, helpful manner.

• Good computer, order entry, 10-key, office and math skills.

Education and Experience:

• High school education required

• 1-3 years’ experience in sales or related area of products preferred. Retail grocery experience preferred

Physical Requirements:

This job is considered a semi-skilled position which is sedentary to light in nature according to the Department of Labor Weight Classifications with primary functions being sedentary in nature.