Sr. Manager, Project Manager | Signature Experiences Programming Lead

Sr. Manager, Project Manager | Signature Experiences Programming Lead

Capital One, a Fortune 500 company and one of the nation’s top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses, and commercial clients. Our mission is to create one of the nation’s great banks, and we have the necessary ingredients: a strong balance sheet, resilient businesses, a massive customer franchise, strong analytical capabilities, and great people. We nurture a work environment where people with a variety of thoughts, ideas, and backgrounds, guided by our shared Values, come together to make Capital One a great company – and a great place to work.

The Role:

As the Senior Program Manager for Café Signature Experiences at Capital One, you will define strategy and lead a high-performing team dedicated to scaling our innovative financial wellness offerings, including our signature Money & Life Program. This is more than a leadership role; it's an opportunity to collaborate with passionate stakeholders and drive outcomes that profoundly impact our customers' financial well-being, transforming lives while contributing to the company's success. Balancing strategic vision with operational excellence, you will champion a test-and-learn mindset throughout the program lifecycle. You will lead critical initiatives from day one, empowering real change and working closely with key partners across the organization.

The ideal candidate is a results-oriented leader who is passionate about customer experience, community engagement, and diversity and inclusion. We are looking for a self-directed problem solver with an advanced ability to manage complex project dependencies, communicate at an executive level, and adapt programmatic frameworks to a changing environment. This role will be responsible for the governance, lifecycle management, and performance tracking of high-impact, mission-driven initiatives.

About the Money & Life Program:

The Capital One Money & Life Program is a powerful initiative dedicated to empowering individuals to find purpose and confidence in their financial lives. Our mission is to forge a deeper connection between financial behaviors and life goals, providing accessible, human, and inclusive support that inspires clarity, builds confidence, and accelerates personal progress. It's important to note that this program champions financial wellness, distinctly separate from traditional financial advising or planning. We aim to cultivate profound trust, confidence, and a sense of possibility, meeting individuals wherever they are on their financial journey and helping them unlock their financial potential. 

 

Responsibilities:

• Program Design & Innovation:

  • Lead the strategic design, development, and expansion of Financial Health and Community Programs into new markets and scale existing services.

  • Translate innovative program concepts into impactful, scalable experiences, applying structured problem-solving to complex financial well-being challenges.

  • Continuously enhance the customer and ambassador experience by integrating insights from market research and consumer sentiment.

• Resource & Project Management:

  • Oversee end-to-end program management, ensuring deliverables, timelines, and budgets are met while proactively identifying and mitigating risks.

  • Strategically prioritize and optimize the allocation of technology and marketing resources to maximize program awareness, engagement, and impact.

  • Cultivate robust cross-functional partnerships with key internal stakeholders (e.g. Retail Marketing, Design, Learning, Risk, Technology) to ensure seamless program implementation.

  • Leverage exceptional influencing and communication skills to secure stakeholder buy-in and optimize resource utilization, balancing speed to market with risk management.

• People Leadership:

  • Lead and develop a moderate-sized team responsible for managing high-impact, mission-driven programs in our Cafes, providing strategic direction and fostering an inclusive, empowering, and inspiring environment.

• Customer Outcomes & Strategy:

  • Ensure all community engagements align with Capital One’s core mission and principles -- driving clarity, confidence, and progress for participants.

  • Ground program solutions and recommendations in a deep understanding of internal a