Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a HR Operations Manager Senior within PNC's Payroll organization, you will be based in Pittsburgh, PA or Cleveland, OH.

This position is primarily based in a location within PNC’s footprint.

In this role, you will focus on the operational aspects of payroll, driving efficiencies, establishing and monitoring key performance indicators (KPIs), and aligning payroll strategies with PNC’s business growth objectives. You will play a critical role in enhancing employee services and supporting strategic HR initiatives.

Key Responsibilities:
-Lead efforts to optimize payroll operations and improve process efficiency.
-Develop and track KPIs to measure payroll performance and service quality.
-Align payroll strategies with organizational goals and growth initiatives.
-Collaborate with cross-functional teams to enhance employee service delivery.
-Support and lead HR transformation initiatives in partnership with HRIS, technology teams, and HR Centers of Excellence.
-Serve as a strategic advisor to senior leaders on payroll and HR operational matters.
-Drive continuous improvement through change management and innovation.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

• Designs, plans, and implements a variety of employee services and voluntary benefits within the organization.
• Managing the operation and improving the quality of employee services in the organization.
• Accountable for controlling and mitigating all risks associated with the services provided to employees.
• Providing monthly employee services reports for management review.
• Developing the organization's employee services strategy to meet business goals.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to:

• Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking.
• Live the Values - Role models our values with transparency and courage.
• Enable Change - Takes action to drive change and innovation that will transform our business.
• Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making.
• Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

Decision Making, Human Resources (HR) Software Systems, Human Resources Operations, Results-Oriented, Strategic Planning, Team Collaboration

Competencies