Accounts Receivable Analyst, Collections

Your work days are brighter here.

At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

About the Team

Located in Salt Lake City - Workday's Accounts Receivable, Collections Team is a diverse group of customer service focused people, with an invaluable mix of experience and backgrounds. Our team promotes Workday’s Core Values with ‘Employees’ being the first of them.
This is why we:
- Empower you to follow your desired career path & achieve professional and personal goals
- Encourage work-life balance and wellbeing
- Are proud to champion equal opportunities for everyone.

We are a global team but that doesn’t stop our sense of collaboration, supportiveness and fun!

About the Role

The Accounts Receivable Analyst is responsible for managing a portfolio of customer credit accounts in various capacities within the Accounts Receivable Team which include: providing exceptional customer service, troubleshooting/resolving past due balances and coordination with other Workday functional teams to assist in resolving issues. The ideal candidate is a highly motivated self-starter, goal driven, an excellent communicator, and enjoys collaborating with people with a diverse set of talents, in a dynamic fast-paced environment.

Job Responsibilities include but are not limited to:

• Maintain a portfolio of customer accounts which includes: weekly/monthly invoice inquiries to troubleshoot/resolve past due balances, responding to customer inquiries, distribution of customer statements, resolution of purchase order issues and performance of customer account reconciliations as needed

• Interpret customer contract terms and billing schedules

• Analyze past due accounts, determine the reason for non-payment and recommend the best course of action to resolve the past due balances

• Assist in reconciling transactions and balances to maintain accurate accounts

• Assist in the monthly calculation of the bad debt reserve

• Maintain accounts receivable customer files and records

• Investigate and resolve customer queries

• Special projects as assigned

About You

Basic Qualifications

• 3 + years of experience in Accounts Receivable or relevant customer facing experience

Other Qualifications

• Accounting or business degree preferred

• A genuine passion for customer service

• Excellent follow-up skills and interest in seeing issues through to resolution

• Strong analytic and problem-solving skills

• Organized, detail oriented and accurate

• Ability to react quickly to change and implement new processes

• Professional demeanor

• Demonstrated ability to interface with all levels of management

• Solutions oriented

• Excellent oral, written and interpersonal communication skills

• Proficient in Microsoft Outlook and Excel

• Experience in GetPaid Collections tool desired

• Continually evaluates processes and seeks to improve operational efficiencies

Workday Pay Transparency Statement

The annualized base salary ranges for the primary location and any additional locations are listed below.  Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday’s comprehensive benefits, please