Sales Operations Specialist – Business Architect – Partner Experience/Tools

Extreme Networks Named to Computerworld’s 2023 List of Best Places to Work in IT!Over 50,000 customers globally trust our end-to-end, cloud-driven networking solutions and rely on our top-rated services and support to accelerate their digital transformation efforts and deliver progress like never before and with double digit growth year over year, no provider is better positioned to deliver better outcomes on scale, than Extreme.We believe in “walking the walk” of our strong core values which enable us to successfully advance together. Diversity and Inclusion is a vital part of our values and beliefs, and we’re proud to foster an environment where every Extreme employee can thrive. Come become part of something big with us! We are a global leader, with hubs in North America, South America, Asia Pacific, Europe, and the Middle East.
Channel Program Operations & Experience Strategy Extreme Networks boasts an impressive channel of resellers and distributors. Now, more than ever, it is crucial for us to align business and technology, by focusing on automation and digital journeys. This shift requires that we design, expand, and update our toolset as well as our engagement process with our expansive channel base.  Extreme is looking for a talented, experienced professional who can help us continue to drive our “ease of doing business” motions. The GlobalChannel Program Operational & Experience Strategy team is focused on channel partner program operations, tools, and experience. The business architect role will be responsible for interpreting and developing the channel tools & experience strategy based on the operational needs of our channel business partners (internal and external) and design an effective architecture for business process management. The business architect's job role is critical in structuring the business with respect to governance, business processes, and business information.  Principal Duties:-Interprets and develops the experience and tool strategy based on the operational needs of our external and internal business partners.-Designs an effective operational framework for business process change management or partner tools. -Create business capability maps and value streams to link strategy and execution and help reorganize and restructure the tool strategy process.-Work cross-functionally within business units and information system programs to understand business processes and business drivers, business requirements, solutions strategies, alternatives, etc., being considered and/or implemented.-Manage vendor relationships for partner specific tools. Essential Responsibilities:-Manage cross-program and cross-project Business Architecture strategies and problem resolution to align to experience roadmap.-Ensures that applications changes follow change management policies and procedures across business and IT organizations.Identifies and provides recommendations for system process improvements.-Provides technical guidance to ensure that installed systems are working effectively and that proposed systems will meet the organization’s future needs.-Prepares periodic and ad hoc status reports for each assignment for department manager and project manager.-Liaison the needs of the business to the IT team and data constraints to the business; similar conveyance capabilities regarding both business and IT strategy, business processes and workflow automation, business as well as IT initiatives, benefit realization, and service delivery. -Manages work assignments according to current project methodologies or as directed. Required Skill Set & Experience:-8+ years experience in Networking/IT project management-Experience delivering enterprise software solutions leveraging business domain expertise.-Experience working in cloud & product-driven companies managing large strategic programs focused on digital partner engagement & enablement, digital transformation and the technology solutions involved in a digital ecosystem supporting the Partner lifecycle. -A deep understanding of the channel, partner programs, and a 2 Tier distribution model -Firsthand experience with enterprise digital experience solutions such as a CMS, content taxonomy, Credly or other digital badging solutions, and LMS implementations, as well as CMS solutions (SFDC, Channel Mechanics, 360Insights, WebInfinity) with direct vendor experience a plus.-Passion for customer experience:  usability, simplicity, and performance.-Experience using Smartsheet, JIRA, Confluence, ServiceNow. SSO and API experience a plus.-Ability to lead and work cross-functionally.-Excellent written and verbal communication skills with the ability to communicate well at all levels of the organization Extreme Networks, Inc. (