Application Analyst Revenue Cycle

The Business Systems Analyst will be responsible for the ongoing production and development of Service Management for a defined Application Portfolio, ensuring stable and reliable service delivery to stakeholders, and functioning as the primary interface for day-to-day and operational issues.

 
Specific duties include, but are not limited to:

• Prepare and deliver reports, recommendations, and/or alternatives
  that address existing trouble areas or potential optimizations in
  operating systems across the organization.

• Create system design proposals with consideration of business
  process improvements, and ensure proper configuration in the system.

• Collaborate and coordinate with third party system provider(s), and
  research new features, software upgrades, production problems and
  resolutions.

• Ensure compatibility and interoperability of in-house computing
  systems.

• Evaluate documented resolutions and analyze trends for ways to
  prevent repeated future problems.

• Collaborate with Senior Analyst to review operational data and assist
  in data reporting issues with operational leads, strategic analytics, and
  IT database teams.

• Create systems models, specifications, diagrams, and charts to
  provide direction to system programmers as needed.

• Provide production support by working with the company’s Service
  Desk team and VAR/ASP to insure service restoration, while insuring
  the proper documentation of problem events is captured; perform root
  cause analysis, problem/defect resolution, and implementation of
  corrective measures.

• Coordinate and perform in-depth tests, including end-user reviews, for
  modified and new systems, and other post-implementation support.

• Provide orientation and training to end users for all modified and new
  systems.

Acquisition and Deployment:

• Collaborate in the planning, design, development, and deployment of new applications and enhancements to existing applications.

• Conduct research on software and hardware products to justify recommendations and support purchasing efforts.

• Support cost-benefit and return on investment analyses for proposed systems to aid leadership in making implementation decisions.

Participation in strategy and planning sessions with business stakeholders
and IT Leaders:

• Support meetings with decision makers, systems owners, and end users to define business, financial, and operations requirements and systems goals, and to identify and resolve systems issues.

• Participate in design sessions in prototyping new systems for the purpose of enhancing business processes, operations, and information process flow.

• Review and analyze the effectiveness and efficiency of existing systems and develop strategies for improving or further leveraging these systems.

• Identify and establish scope and parameters of systems analysis in order to define outcome criteria and measure-taking actions.

Other duties as assigned.

Position Requirements:

• Bachelor's Degree or Equivalent Experience.

• 3+ years of IT Service Desk or Field Services Experience.

• Strong business acumen and judgment, innate problem solving skills, and an intense
  willingness to learn new business processes and technologies.

• A keen focus on high quality application performance troubleshooting and root cause
  analysis.

• Proficiency in MS Office (Word, Excel, Outlook, PowerPoint).

• Strong knowledge of the Imagine Billing software platform.

Preferred

• Experience in Healthcare industry.

• Experience in overseeing the design, development, and implementation of software and hardware solutions, systems, or products.

• Practical knowledge in importing data for use in report software, spreadsheets, graphs, and flow charts.

• Experience in business process improvement methodology and implementation.

• Experience in the operation and analysis of database hardware, software, and standards, as well as data retrieval methodologies and mainframe applications.

• Project management skills.

Physical Requirements:

Standard Office Environment.

More than 50% of the time:

• Sit, stand, walk.

• Repetitive movement of hands, arms and legs.

• See, speak and hear to be able to communicate with patients.