Group Account Supervisor

Overview

 

At Harrison/Star, our mission is to humanize science. We are innovators with purpose and an agency for good. We thrive on empathy—bringing a healthy dose of humanity and humility to the table, so we’re always bringing out the best in each other. It is our expertise that drives us to discover, to innovate, and to experiment. 

 

We use our voice to empower ourselves and one another.

 

Humanizing science is not for the faint of heart. It’s what we do. We think critically and originally to elicit change in healthcare, without letting complexity or ambiguity get in the way. We can’t do it alone, we are always learning and growing, which is exactly why we need you!

 

Title: Group Account Supervisor

Location: New York, NY (hybrid) 

 

The Group Account Supervisor will operate on multiple levels, both internally and externally, to strategically manage the brand, agency team and client relationship.

 

Primary Job Responsibilities

• Demonstrate "Big Picture" thinking view of the Brand and business, across all communication channels and H&S business units, and provide strategic contributions to success of Brand
• Lead strategic and tactical planning process that includes all H&S business units (CRM, Print, Wed Programs, Interactive sales tools, Exhibits and exhibit technologies)
• Demonstrate mastery of brand category and competitive data, including key studies
• Aggressively monitor and understand the competitive landscape, on and offline, both strategic and creative
• Oversee and/or manage complex online programs across multiple channels, with numerous interactive partners
• Oversee project/program reporting including KPI performance and metrics reporting
• Seek opportunities to showcase agency work among current and prospective clients
• Seek opportunities to grow business, across all agency disciplines, within current accounts and into new accounts connected with that client
• Demonstrate the fiscal acumen to lead a profitable account
• Aggressively monitor fee performance to encourage/ensure profitability
• Demonstrate ability to determine and negotiate budget needs, produce accurate and timely fee reconciliations, and provide input to development of the fee
• Manage expectations of both the agency staff and client to ensure a positive, productive atmosphere
• Ensure that all Agency work represents the best we have to offer -- strategically sound, arresting creative, and error-free
• Keep abreast of marketing/advertising and brand-specific trends, across all communication channels, in order to offer added-value to the client/creative product
• Demonstrate ability to adapt to various client corporate cultures
• Keeping senior management briefed on account activities
• Continue to refine skills in strategy and the business planning process
• Articulate agency POV without being afraid to take a stand
• Strategically problem solve for discrepancies between client and agency
• Act as a positive role model for agency at client and industry events
• Demonstrate comprehensive understanding of client's business and actively seek opportunities for further account development
• Demonstrate the ability to analyze market research, identify strategic issues, and effectively communicate findings
• Establish credibility with clients at all levels and embody service-oriented attitude
• Become trusted and integral strategic advisor to the client team

Additional Responsibilities

• Communicate effectively and professionally both internally and externally
• Demonstrate good problem-solving and interpersonal skills
• Demonstrate ability to set priorities while handling multiple projects, across all communication channels, and to delegate work appropriately
• Remain calm despite high pressure situations
• Project a professional, positive attitude toward peers and clients within the department and the agency
• Uphold Agency quality standards in servicing the Client
• Maintain accurate time sheets
• Foster a positive team atmosphere demonstrating respect for peers and supervisors
• Assist other members of department/team as needed when workload allows
• Foster senior level partnerships with creative/account colleagues
• Understand when it’s appropriate to make decisions independently and when to escalate issues/decisions to manager
• Uphold the Company Values (the 4 C’s) in all decisions and interactions
• In person client travel is required

Management Responsibilities