Operations Specialist - ExxonMobil

If you are a current employee who is interested in applying to this position, please navigate to the internal Careers site to apply.

About MarketStar: 

In everything we do, we believe in creating growth, for our clients, our employees, and our community. For the past 35+ years, we have been generating revenue for the most innovative tech companies across the globe through our outsourced B2B demand, sales, customer success, and revenue operations solutions. We are passionate about cultivating career advancements for our people, and support them through mentorship, leadership, and career-development programs. We provide service and support to our communities through the MarketStar Foundation. 
 
Our exceptional team is the cornerstone of MarketStar's accomplishments. We are proud of our award-winning workplace culture and to be named a top employer in our industry. These achievements are a testament to our six core values, embraced by our 3,000+ employees worldwide. From our headquarters in Utah, USA, to our global offices in India, Ireland, Bulgaria, Mexico, the Philippines, and Australia, we all work together to drive innovation and success. 

We are excited to have you apply to join our MarketStar team and can’t wait to discuss how we can help you find growth!  

About the Operations Specialist- ExxonMobil:  

The Operations Specialist is responsible for ensuring seamless coordination and resolution of distributor and parent account order and service issues. This role supports urgent order management, service request assessment, billing and AR issue analysis, and facilitates system access for accounts. The specialist maintains accurate customer data, oversees onboarding processes, and provides comprehensive support for customer and distributor order management. By supporting price changes and managing systemic order monitoring, the specialist plays a critical role in maintaining operational reliability and customer satisfaction across distributor and customer accounts.  

Location: Ogden, UT - Hybrid 
 
What Will You Do?  

• Coordinate and resolve distributor-related order and service issues 

• Manage urgent and emergency order requests, including alternate sourcing, stock plan adjustments and tracking plant shipment status 

• Assess and resolve service requests, recommending actions to senior account manager 

• Address billing concerns, including processing corrections or credits 

• Analyze AR issues by working with the customer, distributor and customer service 

• Oversee return processes and act as liaison between plant, customer service, and distributor 

• Facilitate distributor system access