Training Services Coordinator

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Job Description:

Airbus Helicopters is looking for a Training Services Coordinator to join our Customer Training Team in Grand Prairie, TX. In this role you will serve as the customer focal point to offer customer training services – provide support with class scheduling, customer enrollment, training agreement preparation & execution, customer records, classroom assignments and coordination of instructor schedules.

Other facets of the role include:

• Complex problem solving and self-initiative required to juggle customer needs/wants with limited training availability and resources, ensuring customer satisfaction is maintained.

• Provide conflict resolutions relating to unplanned scheduling issues.

Meet the team:

The Airbus Helicopters Inc. (AHI) Training Center offers North American and global customers a comprehensive curriculum of Pilot and Technician training services across the spectrum of Airbus Helicopter types. 

Your working environment:

A suburb just outside the Dallas-Fort Worth metropolitan area is home to Airbus Helicopters U.S. regional headquarters, where we have more than 1,000 employees. Check out one of the seven professional sports teams that also call Dallas home - you may even see a special, custom Airbus helicopter dedicated to the Dallas Cowboys flying during home games.

How we care for you:

• Financial Rewards: Competitive base salary, incentive compensation which may include profit sharing schemes, retirement savings plan and the ability to participate in an Employee Stock Ownership Plan (“ESOP”)
• Work/Life Balance: Paid time off including personal time, holidays and a generous paid parental leave program.
• Health & Welfare: Comprehensive insurance coverage including medical (traditional and high-deductible health plans), prescription, dental, vision, life, disability, Employee Assistance Plan (“EAP”) and other supplemental benefit coverages.
• Individual Development: Upskilling and development opportunities through our global Leadership University, including unlimited access to 10,000+ e-learning courses focusing on ways to develop your employability, certifications, career path as well as the opportunity to participate in accelerated development programmes and both national and international mobility.

Your Challenges:

Scheduling / Planning:  40%

• Schedule customers into classes, advising customers of start and ending dates and ensuring that the customer is enrolled into appropriate classes.

• Utilizes departmental LMS to schedule/create classes for training.

• Resolve scheduling conflicts as a result of customer time constraints and internal resource challenges.

• Maintain contact liaison with appropriate AHI departments and customers to determine necessary changes in class schedules and, as necessary, coordinate special classes requested by the customer or other departments with management and the requester.

• Assign classes to specific classrooms and in conjunctions with applicable supervisors, coordinate instructor schedules to ensure best utilization of instructor personnel.

• Distribute weekly class schedules to internal stakeholders.

• Thoroughly monitor course registrations to ensure that the class minimum and maximum requirements are met.  Advise management of the need to cancel or reschedule classes as necessary.

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