Training Coordination Student

Responsibilities

When you work at Daktronics, you’ll be part of something amazing. We design, engineer, manufacture and support bold, eye-catching digital LED display technology and audio systems.

 

Our products bring excitement to professional, college and high school games. They attract customers for businesses around the world, and even provide direction for people as they travel, work and play.

 

As part of the Daktronics team, you’ll have interesting, impactful work with flexible opportunities. You can learn and grow at a company that provides competitive compensation and meaningful benefits – and the people are second to none.

 

Learn more About Daktronics!

 

Daktronics offers the flexibility to work from a U.S. home office or Daktronics location. This opportunity is open to U.S. based candidates. We have a preference for this individual to reside near our corporate headquarters in Brookings, South Dakota. Much of the work for this position can be done from a home office.

 

Candidate must be enrolled as a student and registered in at least 12 credits. Preferred applicant should be available to work approximately 15-20 hours per week during the academic year and up to 40 hours per week during the summer.  

 

Jump-start your career and put your classroom knowledge to the test in a corporate setting. We will provide you with extensive learning opportunities that will enhance your potential.

 

At Daktronics, you’ll experience challenging and meaningful work. You’ll have a mentor who will challenge you to find solutions, take initiative, and develop a strong understanding of Daktronics products, policies, and procedures. We will make sure you have the knowledge needed to be successful, but you will hit the ground running! 

 

We will expose you to multiple facets of the business world. You will experience a professional business environment where you can develop problem-solving capabilities, customer interaction skills, and networking abilities. We will do our best to prepare you for full-time employment so we can confidently encourage you to apply for our positions after graduation. You will gain experience in many computer programs such as Microsoft Bookings, Quickbase, Power BI, Microsoft Applications, and more. 

 

Check out our Daktronics Student Careers Video.

 

Customer Training:  

• Conduct training sessions using webinar platforms to educate customers. 
• Develop innovative solutions to optimize customer system utilization. 
• Employ effective communication to deliver precise guidance through written and spoken instructions. 
• Develop and execute software training for internal customers and team members, primarily via phone or web, possibility of onsite training. 
• Exhibit poise and adaptability in high-pressure situations, remaining open to change. 
• Represent the company positively and effectively in all situations. 

Schedule Management & Coordination: 

• Coordinate training activities for all markets at Daktronics.  
• Develop reports on training activities, performance, and cost using the scheduling software (Quickbase).  
• Monitor and process webinar registrations, cancellations, and distribute webinar recordings. 
• Add new orders, extra parts, and new contracts into scheduling software (Quickbase) for tracking. 
• Manage webinar rooms in Microsoft Bookings system.  
• Support the coordination and logistical planning of onsite technical training sessions at our Brookings headquarters. 

 Customer Engagement: 

• Respond to customer questions via email and phone. 
• Escalate customer requests to appropriate resources if needed.  
• Communicate with supervisor on interactions with customers as needed. 
• Potential to conduct software training to both internal and external customers.  

Additional Responsibilities: 

• Process Improvement: continually look for areas to improve our ability to provide our customers with the best possible experience while remaining operationally efficient.  
• Regularly and reliably work scheduled hours; must work at least three-hour shifts during normal business hours. 
• Effective communication skills. 

• High attention to detail.  

• Represent the company positively and effectively in all situations. 
• Other duties as assigned and required to meet customer expectations and much more within the Professional Services groups at Daktronics. 

Pay and perks:  

The typical hiri