Medical Records Technician

Description

Job title

MEDICAL RECORDS TECHNICIAN

#FPCN-MEDRETE-101724

Working Schedule

36 hours per week - Monday to Friday

Reports to

CENTER DIRECTOR

Program Summary 

The Family Practice & Counseling Network (FPCN) provides comprehensive primary care, dental and behavioral health services. We stand behind the belief that all people are entitled to accessible, comprehensive, quality, and affordable health care, and that care must be delivered in a culturally competent, trauma-informed and compassionate manner by caring for the whole person – mind, body & spirit.  The network’s mission is to provide person-centered, integrated and comprehensive health services to individuals and families across their lifespan. The network promotes resiliency and well-being among patients, staff and surrounding communities.  

We are a network of 3 comprehensive health centers, one convenient care center and six school-based health centers in Philadelphia.   

Today, FPCN serves more than 15,000 patients annually and is a NCQA certified Patient-Centered Medical Home and recognized by HRSA as a National Quality Leader for Behavioral Health.  

FPCN is opening Philadelphia’s First Birth Center; its collaborating hospital is the University of Pennsylvania Hospital. This brand new 30,000 sq ft space will feature exam rooms, birthing suites, community meeting rooms and a gorgeous community garden park. The Family Health and Birthing Center will provide full prenatal, birth, and postpartum care in Southwest Philadelphia. Services include education on nutrition, exercise, childbirth preparation, breastfeeding, infant, and self-care; and mental health and substance abuse therapy for those who need it. These services will be provided by interdisciplinary teams of professionals led by nurse midwives and doulas, including behavioral health specialists, addiction counselors, social workers, and registered nurses. Additional services will include transportation assistance; lactation counseling; prenatal and parenting education; legal services; and complementary mind/body services, such as yoga, massage, and meditation. All staff will have training in anti-racism, justice, diversity, and inclusion (A-JEDI), trauma-informed care, and sanctuary model practices.  

Position Summary

The Medical Records Technician will be responsible for maintaining the InDxLogic database for the network, training Medical Records staff on InDxLogic, as well as performing medical record reviews, and medical records and medical receptionist duties. This position requires medical terminology and intermediate computer skills.

Essential Duties and Functions

• Maintain and update the InDxLogic database for the network including mapping of documents, maintenance of the Document Mapping Guide, and working with the quality department to integrate new document types.
• Accurately input data and index patient medical record information into the correct patient’s Electronic Medical Record in order to meet Quality Assurance (QA) standards.
• Understand and utilize clinical terminology and workflows to ensure
• Accurate indexing of electronic documents with the proper naming conventions and information.
• Applicable Observation and flowsheet criteria are linked to the correct records.
• Triage and/or resolve issues that are reported by staff and end users in a timely and efficient manner. 
• Make recommendations and/or perform workflow modifications to optimize automation which includes:
• Changing the format/content of internal documents
• Enhancing document preparation, sorting and scanning standards
• Identifying and implementing processes that result in paperless workflows
• Audits documents which were indexed to the EMR to determine/confirm the proper naming convention and/or data was assigned.
• Utilize indexing training and support systems to effectively interact with other users.
• Protect the security of medical records to ensure that confidentiality is maintained. 
• Coordinate regular review of records across sites to ensure completeness, accuracy, and compliance with regulations.
• Compile and maintain patients' medical records to document condition and treatment and to provide data for special projects and continuous quality improvement efforts.
• Proficient in using document management software including scanning and indexing of paper documents delivered to the health center by US Mail, fax, and electronic means.
• Scan all incoming medical records including lab results, test results, hospital discharge