Digital & Strategy Enablement Associate

EMPLOYMENT TYPE: Permanent

DEPARTMENT: Private Client

DIVISION: Private Client Services

WORKPLACE STRUCTURE: On-site

ROLE OVERVIEW

PURPOSE OF JOB

This is not a conventional Executive Assistant role. JTC is looking for a recent graduate in business, finance or a related discipline who wants to build a career in professional services from inside the executive suite, not the mailroom of one.

Working side by side with the Head of USA – Private Capital Services (and Head of JTC USA Group Office), the role exists to modernise how a senior leader with 25+ years of experience operates day to day. That means introducing AI tools, digital workflows and modern ways of working that free up time for strategy, people leadership and client growth — and doing so with the confidence to challenge established habits rather than simply accommodate them.

The successful candidate will not have a traditional EA background or the fixed habits that can come with one. What matters is curiosity, digital fluency and the judgement to work closely and discreetly with a senior executive. In return, they gain direct, sustained access to senior leadership inside one of JTC's most important and fastest-growing markets, at a formative stage of their career.

Diary management, meeting arrangement and travel booking remain part of the role, but only a small part of it. The greater part of the role is about modernising ways of working, not maintaining them.

MAIN RESPONSIBILITIES AND DUTIES

• Redesign day-to-day workflows.
  
• Use AI and digital tools to reduce manual admin and free up time for higher-value work.
  
• Introduce modern productivity tools.
  
• Identify, trial and embed tools and ways of working tailored to a senior executive's needs.
  
• Challenge established habits.
  
• Proactively look for opportunities to simplify how the Head of USA works, without being asked.
  
• Maintain digital trackers and dashboards giving real-time visibility of priorities, actions and deadlines.
  
• Track delivery of strategic priorities.
  
• Monitor commitments across the US region and chase follow-up actions on the Head of USA's behalf.
  
• Compile briefing packs, board papers and meeting materials, synthesising information from across the business.
  
• Support senior governance forums.
  
• Assist preparation for PCS Executive Committee, JTC USA Group Board and other senior meetings.
  
• Use AI tools to accelerate first drafts of communications and reports, while preserving the executive's voice.
  
• Help the Head of USA review team output and prepare structured, constructive feedback.
  
• Prepare for team meetings and one-to-ones.
  
• Collate relevant data, context and follow-up items ahead of people leadership conversations.
  
• Track deliverables against KPIs.
  
• Monitor team commitments and deadlines, flagging risks to the Head of USA early.
  
• Use AI-assisted design tools to improve the quality and turnaround of decks and reports.
  
• Ensure consistent JTC brand, tone and messaging across materials.
  
• Introduce new formats and techniques where they improve clarity and impact.
  
• Diary, Travel & Meeting Coordination (a small part of the role).
  
• Coordinate the Head of USA's calendar and meeting logistics.
  
• Book and coordinate travel efficiently, using digital tools to minimise manual admin.

ESSENTIAL REQUIREMENTS

• Bachelor's degree in business, finance, economics or a related discipline.
  
• Genuine interest in building a career in professional or financial services, ideally with JTC.
  
• Confident, hands-on user of AI tools (e.g. Claude, ChatGPT, Copilot) and modern productivity software.
  
• Naturally curious about new technology, quick to learn and adopt new tools and ways of working.
  
• Strong written communication skills, able to draft clearly and professionally.
  
• Good eye for presentation design and formatting (PowerPoint or equivalent).
  
• High degre