Field Service Officer (French speaker)

<h3>Company Description</h3><p>Natixis is part of the Global Financial Services business unit, the global arm of Groupe BPCE, specialized in Asset &amp; Wealth Management and Corporate &amp; Investment Banking and counts nearly 16,000 employees across 38 countries.</p><p>The Groupe BPCE, the second-largest banking group in France through its two retail banking networks, Banque Populaire and Caisse d’Epargne.</p><p>Natixis in Portugal mission is to transform traditional banking services by developing innovative solutions for the bank’s business, operations and work culture, being a key driver of the company’s culture of agility and innovation. Teams of IT and Banking Support Activities work in an integrated, inclusive and transversal way, supporting all the business lines and country platforms.</p><h3>Job Description</h3><p><strong>Main tasks and goals</strong>: Your main missions will be to:</p><ul><li>Ensuring the quality and checking the data in the CRM tool;</li><li>Participating with the customer relations managers in the annual review of passports;</li><li>Ensuring the operational follow-up of action plans in our target buildings (following reorganizations, relocations, etc.) in conjunction with the customer relations managers and project managers;</li><li>Strengthen links with the Workplace operational teams by organizing progress reviews;</li><li>Leading operational meetings between customers and Workplace teams;</li><li>Suggest ways of improving existing processes;</li><li>Participate in the revision of processes following feedback from customers;</li><li>Guaranteeing existing processes. </li></ul><h3>Qualifications</h3><ul><li>Previous experience in customer relations would be a plus (not mandatory);</li><li>Communication and synthesis skills and knows how to interact effectively at all levels of the organization;</li><li>Rigorous and open-minded, you know how to analyze and solve problems and propose solutions;</li><li>Knowledge of technical building management;</li><li>Pro-active and a team player;</li><li>Cooperation and working cross-functionally;</li><li>Knowledge of agile methodologies (e.g. Scrum) would be a plus (not mandatory);</li><li>Facilities maintenance;</li><li>Knowledge of agile methodologies (e.g. Scrum) would be a plus (not mandatory);</li><li>MS Office and CRM tools;</li><li><strong>Proficiency in French and good knowledge of English (mandatory)</strong>.</li></ul><p><strong>Soft Skills:</strong></p><ul><li>Empathy;</li><li>Communication;</li><li>Teamwork;</li><li>Analytical Thinking and Innovation;</li><li>Active listening. </li></ul><p><strong>Only English CV's will be consider.</strong></p><h3>Additional Information</h3><p>At Natixis, we are committed to fostering a working environment where each and every one of our people is treated with dignity and respect and where every voice is heard. Our differences make us collectively stronger and are a source of fulfilment, innovation and performance.</p><p>In the framework of its Diversity, Equity &amp; Inclusion policy, Natixis in Portugal has implemented a Blind CV Screening process, with the purpose of reducing hiring bias. A blind CV excludes any personal details which refer to the <a href="https://factorialhr.co.uk/blog/gender-recruitment/">applicant’s gender</a>, age or ethnicity. <strong>When applying for our positions, please submit a blind CV, that is, with no picture, name, gender, age, nationality, ethnicity and address.</strong> Your personal statement, work experience, courses and certifications, education, skills and contact information is what matters to us.</p><p><strong>#MuchMoreThanJustAJob</strong></p><p>Early morning. Campo 24 de Agosto. In <strong>4 minutes, you are clocking in at the office</strong>. After grabbing a <strong>cup of coffee and fresh fruit</strong>, pick up your <strong>laptop and choose your spot for the day</strong>. It's going to be a busy one: <strong>French class</strong> before lunch and, just after, quick <strong>medical appointment</strong> at Natixis doctor's office.</p><p>Lunch break. Outside in the big <strong>terrace </strong>(look at your crops at the <strong>Urban Garden</strong>; ready to harvest!) or, if you feel like stretching your legs, <strong>walk downtown </strong>to grab lunch.</p><p>Back inside. Quick sprint review (working together anywhere means virtual happy birthday to that colleague in Paris that just turned 35). The afternoon went flying (tasks, reports, calls, some jokes with your teammates). End it on a high note: just one <strong>PlayStation</strong> game or the final match for that <strong>ping-pong</strong> tournament.</p><p>Tomorrow, you complete that <strong>certified technical training </strong>and the day after, you will<strong> work from home, </strong>taking advantage to finally do that <strong>online course on Udemy.</strong> Once you are done with your tasks for the day, you can visit the office for a <strong>board games</strong> session or show up at th