Director, Digital Experience - Digital and Technology Partners - Hybrid

Director, Digital Experience - Digital and Technology Partners - Hybrid, Req#3017762

This hybrid role requires the ability to work at various Mount Sinai Health System locations, including our primary office which is located at 150 E 42nd Street, New York, NY 10017

This Director role on the Digital Experience Team will ensure that stakeholders are realizing value from our digital products in a measurable way. Stakeholders include various clinical departments, practices, operations, and staff. The role will represent the voice of stakeholders in our prioritization, planning, and execution processes. The Director will also own communicating the impact of our work.
 

• Define goals and strategies
  • Define a clear vision, goals, strategies, and plans to drive the value stakeholders realize from our digital products
• Understand organization and build relationships
  • Foster strong relationships with stakeholders. Understand their needs and plan ways to meet them.
• Plan and execute initiatives 
  • Drive initiatives to improve stakeholders’ awareness, adoption, and engagement with our digital products
  • Collaborate with other teams on communication, onboarding, training, change management, training and education, and customer support
  • Gather stakeholder feedback to improve existing solutions and identify new opportunities
• Report progress and measure value
  • Conduct analyses to understand, measure, and improve key success metrics
  • Report to Digital Experience Team leadership, stakeholders, and executives
  • Conduct regular meetings with stakeholders to review the value they have realized from our digital products
• Advocate for our team and work
  • Craft and tell stories about the value of the Digital Experience Team’s work by creating content and engaging with audiences inside and outside of Mount Sinai Health System
  • Design, manage, and execute programs that create internal advocates of our products
• Collaborate with teams across the enterprise
  • Partner with functions across the health system, including product management, design, development, project management, operations, support, marketing, and others to ensure a cohesive approach to customer success
• Take on any other responsibility to actualize stakeholder success
   

• Bachelor's degree 
• 5 years of progressive information systems management experience preferably in a health care field
• Eight or more years of related experience strongly preferred
• Proven track record of successfully driving awareness, adoption, and engagement of digital products or solutions
• Strong interpersonal and communication skills, with the ability to build relationships and influence stakeholders at all levels
• Excellent communication skills, including writing, using data, presenting, and storytelling
• Experience with leading cross-functional teams and managing complex projects
• Healthcare experience is highly desirable
   

Key Competencies
•    Ambiguous and complex problem solving
•    Relationship building
•    Strategy
•    Sales and customer success management
•    Advocacy and product marketing
•    Storytelling

Desired Qualities
•    High-Agency: Driven, hard-working, proactive, sense of ownership and personal responsibility, and persevering
•    Curious: Eager to learn, inquisitive, focused, and engaged
•    Analytical: Sharp cognitive abilities, including ability to comprehend, analyze data, and solve complex problems
•    Results-Oriented: Action-oriented, high-standard for quality, effective, and precise attention to detail
•    Effective Communicator: Empathetic listener with strong written and verbal communication skills
•    Advanced Social-Emotional Skills: Relationship-driven, positive, collaborative, humble, and patient
 

Compensation Statement

The Mount Sinai Health System (MSHS) provides a salary range to comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for this role is $143,858.00 - $239,662.00 Annually. Actual salaries depend on a variety of factors, including experience, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

Non-Bargaining Unit, 267 - DTP Digital Engagement - MSH, Mount Sinai Hospital

Strength Through Diversity

The Mount Sinai Health System believes that diversity, equity, and inclusion are key drivers for excellence. We share a common devotion to delivering exceptional patient care. When you join us, you become a part of Mount Sinai’