Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success.

As a Director of Technology Communications within PNC's Marketing and Communications organization, you will be based in Pittsburgh and manage a team comprised of internal and external communicators and content creators. Other locations will be considered. Other locations may be considered.

The Director of Technology Communications will be charged with leading the development and execution of:

• Executive communication strategy, internally and externally.
• Enterprise internal communications strategy focused on Technology as a growth driver for our lines of business, as well as employee tools delivered through the company’s digital workplace.
• Thought Leadership content strategy, including relevant, value-add topics and impactful delivery channels.
• Client Communications strategies and channels.
• External communications strategy that positions PNC as a technology leader with strong subject matters expertise and as a destination for top talent.
• Measuring engagement on all content and communications to understand impact and guide decision making.

Job Description

• Leads the development and execution of all communications strategies to advance the strategic direction of the unit.
• Establishes and leads overall communication strategies; oversees the planning, research, and development of content for complex communication initiatives. Develops and implements measurements to determine the effectiveness of communications plans and strategies.
• Develops and maintains client relationships with executives and all levels of management, providing counsel on all aspects of communications. Engages other parts of the organization to ensure strategic alignment, clarity, and accuracy of message.
• Provides final review and approval before internal or external communications are released to the assigned line of business.
• Leads teams, coaches, influences outcomes, and evaluates success as appropriate. Typically has people management responsibilities including but not limited to talent management, performance management, staffing, etc.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to:

• Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking.
• Live the Values - Role models our values with transparency and courage.
• Enable Change - Takes action to drive change and innovation that will transform our business.
• Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making.
• Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required