Customer Service Representative Lead

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Job Description:

We are immediately hiring a Customer Service Representative to join our Ryder Etna, OH Team. Apply here today to speak with a Recruiter about the position and perks of joining our Ryder Ever Better Team.

• Salary: $22/hr

• Location: Etna, OH

• Experience in a fast paced office environment and comfortable generating reports in Excel

• Schedule: 2nd shift 3:30pm to 12:00am

When Fortune 500 businesses and new startups need supply chain solutions, they look to our industry-leading logistics experts. At Ryder, there is more to being a supply chain professional than working on some of the nation’s biggest brands. We make sure you are also getting the diverse experience, advancement opportunities, all from an industry-leading Fortune 500 company.

Here are a few of the many benefits when working with us:

• Medical, Dental, Vision Benefits start at 30 Days

• 401 (K) Savings Plan with a company match

• Discounted employee stock purchase options

• Quality employee discounts that actually save you money on tools, cars, appliances, travel and more

• All major holidays paid and Paid time off within your first year

• Up to 12 weeks paid maternity leave

If you would like to learn more about this role and similar positions check out the link below:

https://www.youtube.com/watch?v=nzMF-rJGm2A

Summary
Under supervision from a manager, the Customer Service Representative Team Lead provides oversight of the Customer Service Department and ensures compliance with Ryder policies and procedures.

Essential Functions

• Lead assigned personnel and ensure CS tasks and functions are completed to maintain customer satisfaction.

• Interacts with customers and contractors, answering questions regarding shipment times, product cuts, loads not picked up by the carrier, and damage claims, problem solving.

• Conduct accuracy/quality reviews of CS processes to ensure that quality is being maintained.

• Assist with training employees in processes when necessary.

• Ensure that any escalated issues are handled either personally or brought to the attention of manager for resolution.

• Perform and support all job requirements as directed by supervisor and/or manager, assist with daily CS tasks.

Additional Responsibilities

• Performs other duties as assigned.

Skills and Abilities

• Demonstrates excellent judgment and decision making skills

• Ability to effectively solve problems and challenges that satisfy customers

• Strong verbal and written communication skills

• Excellent organizational skills

Qualifications

• H.S. diploma/GED required

• Three (3) years or more customer service experience within a warehouse required

• Three (3) years or more experience as a supervisor or lead required

Travel
None

DOT Regulated
None

Our people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company for you.

#LI-MF #FB

Job Category

Customer Service

Compensation Information:

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:

Pay Type:

Hourly

Minimum Pay Range:

22.00

Maximum Pay Range:

22.00

Benefits Information:

For all Full-time positions only: Ryder offers comprehensive heal