Jobs and Careers

Storyteller - Customer Experience (Healthcare Software)

Indianapolis, United Statesfull_timeVerifiedPosted 17 Dec 2024

About the role

Company Description

Who is Authenticx?

Authenticx is revolutionizing how businesses listen to and act on customer voices. We leverage AI and human insights to analyze customer interactions, uncover meaningful trends, and empower our clients to make impactful business decisions. If you love combining data, storytelling, and human connection, join our mission to drive change through the power of insights.

What we offer our team members?

A culture based on our core values of Authenticity, Courage and Having Fun
A collaborative environment that supports your personal and professional development
Remote/virtual working flexibility
Free health insurance options
Comprehensive benefits - medical, vision, dental, life, and disability insurance
HSA and FSA plans
401(K)
Unlimited vacation time
Generous paid holidays, sick leave, and parental leave
Perks at Work membership for discounts on shopping, travel and much more

Job Description

As an Insights Storyteller on our Professional Services team, you will analyze interactions between our clients and their customers, translating qualitative and quantitative data into compelling, actionable narratives. Partnering closely with Strategic Relationship Executives and Customer Success Managers, you will create and present insights that inspire client decision-making and deliver measurable results.

What You’ll Do:

Evaluate client-customer interactions to uncover meaningful findings.
Analyze qualitative and quantitative data to identify actionable, relevant insights.
Develop captivating storylines that bring data to life and capture client attention.
Design and build impactful PowerPoint presentations that visually support data-backed storytelling.
Present engaging, insight-rich stories to clients in primarily virtual settings.
Facilitate client discussions around key findings, fostering understanding and action.
Collaborate cross-functionally to ensure high-quality deliverables aligned with client goals.
Continuously refine Authenticx’s approach to data-driven storytelling.
Maintain a deep understanding of the Authenticx platform, features, and use cases.
Build and nurture positive client relationships, always focusing on their needs and desired outcomes.

Qualifications

What You’ll Bring:

Bachelor’s degree in Business, Marketing, Writing, or related fields (preferred).
3-5 years’ experience in a B2B customer-facing role, with proven presentation and facilitation skills.
Experience analyzing qualitative and quantitative data to extract actionable insights.
Superior public speaking, group facilitation, and 1:1 communication skills.
Proficiency in designing compelling PowerPoint presentations to support storytelling.
Strong executive presence and comfort engaging with senior-level stakeholders.
SaaS, Healthcare, or B2B professional services experience preferred.
Familiarity with the healthcare industry is a plus.
Exceptional organization, attention to detail, and ability to prioritize in a fast-paced environment.
Proficiency with MS Office, especially Excel and PowerPoint.
Understanding of web applications and a willingness to learn new technologies.
A collaborative mindset and ability to thrive in a remote team environment.
Ability to work under tight deadlines while delivering high-quality results.

Who You Are:

Studious: You enjoy diving deep into data, discovering patterns, and uncovering hidden stories.
Engaging: Your positive energy and confidence inspire trust in clients and colleagues.
Disciplined: You work independently, stay organized, and deliver results with minimal supervision.
Outstanding Presenter: Your communication skills are top-notch, whether presenting to a large group or connecting 1:1.
Communicative: You collaborate well with others and communicate your needs, ideas, and contributions effectively.
Responsive: You approach client needs with urgency, sound judgment, and care