Senior Instrument Service Engineer – Training Center

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Job Summary
The Senior Instrument Service Engineer – Training Center serves as the final technical authority for all diagnostic instruments supporting customer and internal training. This role is accountable for instrument readiness, performance, compliance, and risk prevention to ensure uninterrupted training delivery and a world class customer experience. Operating with a high degree of autonomy, the position extends beyond break/fix service and includes advanced diagnostics, performance trend analysis, instructor enablement, and cross functional technical leadership.

Job Duties / Responsibilities

Training Center Instrument Ownership & Readiness

• Own the technical performance, configuration, and readiness of all diagnostic systems used for customer and internal training.
• Execute daily instrument readiness activities, including early morning startup, quality control, and verification of issue resolution prior to class start.
• Serve as the final technical authority ensuring instruments meet defined training and customer experience standards.
• Lead advanced troubleshooting, corrective actions, upgrades, installations, relocations, and configuration management.

Advanced Diagnostics, Performance Trends & Risk Prevention

• Analyze service history, instrument logs, uptime data, and failure trends.
• Identify systemic issues, readiness gaps, and service risks impacting training delivery.
• Proactively mitigate risks before impact to scheduled training.
• Provide clear, data‑driven recommendations to improve reliability.
• Partner with Engineering, Product Support, and Education teams to resolve systemic issues.

Preventive Maintenance, Quality & Compliance

• Plan, perform, and document preventive maintenance aligned with Siemens Healthineers standards and training schedules.
• Manage and execute Modification Updates (MUs) and software upgrades with full documentation.
• Maintain audit‑ready service records and strict adherence to QMS, regulatory, safety, and documentation requirements.
• Support audits, investigations, CAPAs, and quality initiatives related to training instruments.

Technical Leadership & Instructor Enablement

• Act as the primary technical escalation point for training center instrumentation.
• Deliver service, instrument care, and fault‑prevention training to instructors and internal stakeholders.
• Develop and maintain training center‑specific readiness checklists, service best practices, and guidance.
• Mentor associate and mid‑level Service Engineers supporting the training environment.
• Translate complex technical issues into clear, actionable guidance.

Cross‑Functional Collaboration & Infrastructure Support

• Act as a technical partner for cross‑functional local and global initiatives.
• Provide structured feedback and recommendations for product enhancements based on real‑world instrument behavior.
• Support technical workshops and enablement for instructors, FlexForce, and service teams.
• Provide engineering guidance for laboratory infrastructure (water systems, refrigeration, environmental controls).
• Partner with Facilities and external contractors on training center upgrades, renovations, and compliance initiatives.
• Serve as the training center’s engineering liaison during construction or upgrade projects.

Continuous Improvement & Reporting

• Provide regular updates on service status, planned maintenance, repairs, and identified risks.
• Drive continuous improvement initiatives to enhance reliability, service processes, and training center efficiency.
• Lead or contribute to special projects and product launches as required.

Key Performance Indicators (Optional Workday Section)

• Instrument uptime and availability
• Zero missed or delayed classes due to preventable instrument issues
• Proactive risk identification and mitigation
• Consistent training readiness and customer experience

Required Education

Bachelor’s degree in Engineering, Biomedical Engineering, or related technical discipline preferred
(Equivalent experience accepted)

Required Experience

• Minimum 5 years of field service or engineering experience with complex medical or laboratory