Director Legal Operations

Company :

Highmark Health

Job Description : 

JOB SUMMARY

This job will partner closely with law department executive leadership to enhance operations. The incumbent will be accountable for enabling the department to move in a more agile manner, including development of  consistent practices, development of dashboards and metrics, evaluation and implementation of software and other innovative practices, etc.  Enhancing legal operations will enable the department to provide client service in a more efficient and cost effective manner.            

ESSENTIAL RESPONSIBILITIES

• Perform management responsibilities to include, but are not limited to: involved in hiring and termination decisions, coaching and development, rewards and recognition, performance management and staff productivity.  Plan, organize, staff, direct and control the day-to-day operations of the department; develop and implement policies and programs as necessary; may have budgetary responsibility and authority.

• Collaborate with General Counsel and committee of legal professionals to evaluate, recommend  and implement software solutions, both current and additional as needed.  Use technology to make the Legal Department more agile through easily accessible tools, guidelines, messaging and training that will promote quick consultation with colleagues.  Lead legal’s participation in ThinkUp initiatives, lead readiness and adoption efforts and  ensure return on investment.

• Manage and track the budgeting process for submission. Develop metrics and dashboards for review with executive leadership.
• Develop board presentations in partnership with executive leadership, champion internal communications including organizing departmental retreats, meetings, developing agendas, communication schedules, etc. 
• Maintain a departmental census of individual responsibilities and areas of expertise. Monitor usage and review billing; provide recommendations on consolidation and realignment of outside legal resources.
• Provide recommendations with respect to staffing/hiring decisions. Explore alternative staffing models.
• Determine training plans and create and manage an effective on-boarding program for Legal.
• Partner with HR and leadership to develop cross-training, developmental opportunities and career paths for Legal personnel.
• Develop and promote project management expertise and practices within the department.
• Other duties as assigned or requested.

EDUCATION

Required

• Bachelor's Degree in  Business, or relevant experience and/or education as determined by the company in lieu of bachelor's degree.  

Preferred

• Bachelor's Degree in Law or related field

EXPERIENCE

Required

• 5 years of law firm or legal operations
• 5 years with Project Management

Preferred

• None

LICENSES or CERTIFICATIONS

Required

• None

Preferred

• any Project Management

SKILLS

• Project Management
• Vendor management
• Communications skills
• Change Management
• Executive Communications
• Influencing skills

Language (Other than English):

None

Travel Requirement:

0% - 25%

PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS

Position Type

Office-based

Teaches / trains others regularly

Occasionally

Travel regularly from the office to various work sites or from site-to-site

Occasionally

Works primarily out-of-the office selling products/services (sales employees)

Never

Physical work site required 

Yes

Lifting: up to 10 pounds

Constantly

Lifting: 10 to 25 pounds

Never

Lifting: 25 to 50 pounds

Never

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of busi