Dispatcher Senior

Title: Dispatcher Senior DSP03026

State Role Title: Emergency Coordinator II

Hiring Range: Negotiable and commensurate with experience.

Pay Band: 4

Agency: Department of State Police

Location: Appomattox, VA

Agency Website: vsp.virginia.gov

Recruitment Type: Agency Only - A

Job Duties

Applicants hired into this position who are not currently VA state government employees are eligible for a $5,000 sign-on bonus upon hire with signature of a 12-month agreement.

Applicants hired into this position who are currently working for VA state government are eligible for a $5,000 retention bonus after 10 months of successful service with signature of an agreement for an additional 12-months of service. Current Virginia State Police employees working in a Dispatcher function are not eligible for a retention bonus.

About the Position:

The Virginia State Police (VSP) is seeking to hire a Dispatcher Senior at our Division 3 Headquarters in Appomattox, Virginia. The job duties for this position include but are not limited to:

• Serving as a shift lead in the Division III Communications Center.
• Providing assistance to law enforcement and emergency personnel, the public, and the media within Division III.
• Providing support, guidance, and training to other dispatchers and call takers within the Communications Center to help them perform their duties effectively and proficiently.
• Operating within a specific geographic area by sending and receiving information and sending emergency assistance or service equipment to assist law enforcement personnel or the public.
• Operating a variety of equipment.
• Maintaining logs and records.
• Accessing information through various systems/databases including CAD, VCIN, NCIC, NLETS.
• May work rotating shifts and is considered essential personnel.

About the Agency:

We are seeking to expand our diverse team of change makers and innovators. As a member of the VSP family, you would make a difference by serving every city, county, town, resident, and visitor of the Commonwealth through supporting our vast public safety mission. Challenge yourself to make a difference today by applying for a career with VSP!

VSP embraces inclusion and diversity in our workforce and in the protection of all people. We embrace our tradition of professionalism and excellence, and we are excited for our future as we continue our journey to become a best-in-class state government agency. We are firmly committed to our family-like culture and are seeking to expand our team.

Minimum Qualifications

• Knowledge:

• Operations of a State Police communications center.
• Computer Aided Dispatch (CAD) communications equipment.
• Multi-use system phone lines.
• Department policies and procedures, rules and regulations pertaining to emergency communications equipment and operations.

•Skills:

• Operating computers and using Microsoft software applications.
• Operating a variety of communication equipment, including radio transmitters and receivers; computerized communication terminals; keyboards; and multi-line telephone equipment.

•Abilities:

• Monitor operations to ensure efficient and continuous operation in compliance with Department Policy.
• Monitor entries, inquiries, and retrievals in CAD, VCIN/NCIC and National Law Enforcement Telecommunications System (NLETS) according to established procedures.
• Maintain records and logs.
• Lead and provide guidance, training and formal instruction to shift personnel.
• Effectively communicate with the public and Department employees, especially in stressful situations.
• Work in a high pressure, high stress, high volume environment, and exercise sound judgement under stress, prioritizing multiple responsibilities.
• Communicate effectively orally and in writing in English.
• Work effectively independently and as a member of a team.
• Work holidays, weekends and rotating shifts.

•Must be a CCT Trainer for new employees.
•Graduation from high school or equivalent.
•Prior experience as a police/emergency service dispatcher.
•Must be eligible to become Virginia Criminal Information Network (VCIN) certified which requires either United States citizenship or a lawful permanent resident of the United States and eligible for naturalization.

Additional Considerations

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