Claims Customer Support Representative

About Canal Insurance

Canal Insurance Company specializes in insurance for commercial trucking and specialty transportation operations. Canal was founded in 1939 and is located in Greenville, South Carolina. At Canal, we recognize that our success would not be possible without the hard work and dedication of our employees. We know that happiness and productivity go hand in hand, and to that end, we consciously cultivate a culture that enables us to recruit and retain the very best talent in the business.

Claims Customer Support Representative

Job Summary: The Claims Customer Support Representative position is responsible for assisting and supporting the claim adjusters and managers by collecting, entering and dispersing claims-related information.

1. Receive and/or make customer phone calls, faxes, or emails and respond to claims-related inquiries about the status of particular claims.
2. Key data into claims system upon first notice of loss.
3. Complete tasks assigned by the claim adjusters and managers in a professional and timely manner.
4. Perform other duties as assigned by management.

Education/Training Requirements: Associate’s degree or commensurate experience required. Bilingual required.

Experience/Specialized Skills: Minimum of two years experience working in a customer service role required.  Bilingual preferred, but not required. Strong telephone and typing skills required.  Intermediate computer skills (word processing, spreadsheets, databases, Internet, email) required. 

Special Considerations

Physical Requirements: Constant use of vision, hearing, and communication (oral and written in person and via telephone).  Frequent concentration, standing, walking, handling, reaching, and grasping.  Occasional bending, kneeling and lifting (up to 25 lbs.).  Heavy use of computer and office equipment.

Additional Requirements:  Occasional travel may be required.  Periodic work outside of standard business hours or on weekends may be required.