Senior Salesforce Administrator

Notice: Collectors will transition to the Workday Applicant Tracking System (ATS) on May 27th. Applicants may be asked to reapply at that time. For questions regarding your application status, please contact our Talent Acquisition Team.

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault and sell millions of high-value, record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team.

Our services span collectible coins, trading cards, Funko Pops!, video games, event tickets, autographs, and memorabilia. Our subsidiaries include PSA, PCGS, WATA, Card Ladder, and the Long Beach Expo collectibles trade show. Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 1,700 people across our headquarters in Santa Ana and offices in Jersey City, Seattle, Hong Kong, Paris, Shanghai, and Tokyo.

We’re transforming the collecting experience with technology that brings authentication, grading, and trading into the modern era. Our products are equalizing the playing field by providing tools that make complex research analytics — including pricing, scarcity reports, and historic sales data — accessible to every collector, old or new. Our engineering mission is to democratize technology while promoting innovation, collaboration, and continuous learning throughout the organization. We're seeking engineers to utilize advanced technology in agile settings, with a focus on improving the customer experience for every collector.

Role Overview:

Our dynamic Internal Platform team builds and maintains a robust and scalable platform that underpins Collectors’ engineering teams by providing IT, Networking, CloudOps, DevOps, Database, and QA best practices in turn enabling rapid, secure and stable application delivery

We are looking for a skilled Salesforce Administrator to join our team. You will manage our Salesforce environment, provide support, implement customizations, and drive operational efficiencies through Salesforce best practices. You will collaborate closely with stakeholders across departments to understand business needs, optimize workflows, and enhance reporting capabilities.

This role will be reporting to the Staff Manager, NetSuite and Enterprise Systems, and will be expected to work 2-3 days a week in our Santa Ana office location. We believe that there is significant value in in-person collaboration, and will discuss this further as part of the recruiting process.

What You’ll Do:

• Salesforce Service Cloud Implementation and Maintenance: Implement and maintain Omni-Channel Routing, Entitlements & Milestones, Knowledge Base & Experience Cloud, Digital Engagement, Service Cloud Voice, and Einstein for Service.
• System Management & Maintenance: Ensure data accuracy, security, and performance; conduct audits, updates, data cleanup, and issue troubleshooting.
• User Support: Provide daily support, including account maintenance, reports, dashboards, troubleshooting, and serving as the primary Salesforce contact.
• Configuration & Customization: Manage custom objects, fields, workflows, page layouts, automation tools (Flow, Process Builder, validation rules), and reports.
• Collaboration with Stakeholders: Partner with cross-functional teams to translate business needs into Salesforce solutions, streamline workflows, and document processes.
• Data Management & Reporting: Oversee data imports/exports, ensure data integrity, and develop reports and dashboards to track KPIs and performance.

Who You Are: 

• 5+ years of experience as a Salesforce Administrator or similar role
• Bachelor’s degree in Business, Information Technology, or a related field (or equivalent experience).
• Salesforce Administrator certification preferred; Advanced Admin or additional Salesforce certifications are a plus.
• Experience improvin