Service Delivery Manager - IT Risk & Delivery

Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them.

Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.

As an IT Service Delivery Manager, you will be the single point of contact for the technology-related needs of our institutional clients. You'll be accountable for delivering a great experience by leveraging internal relationships with Empower technology teams.

What you will do:

• Maintain end-to-end accountability for customer satisfaction and overall delivery excellence Empower technology utilized by institutional partners
• Work with your teams to determine necessary activities to successfully deliver projects throughout the given service line or function
• Deliver customer satisfaction and overall excellence by identifying opportunities (or issues) and assisting with speedy resolution
• Continuously improve the technical delivery model and strategy, implementing, and managing delivery with the associated teams
• Work closely with Infrastructure, Systems, and Business leadership to plan and execute projects
• Manage effective working relationships with other departments, groups, and personnel with whom work must be coordinated or interfaced
• Define, manage, and report on client service KPIs

What you will bring:

• Bachelor’s degree in Information Systems. In lieu of a degree, an additional four years of directly-related work experience may be considered
• 3+ years of experience in an IT leadership or Project Management role
• Experiencing supporting complex systems or leading production support teams
• Experience managing technology projects
• Leadership, management and supervisory experience across multiple information technology disciplines

What will set you apart:

• Experience integrating employees and associated technologies from acquisitions
• Excellent verbal and written communication skills
• The individual should demonstrate initiative, exercise good judgment, exhibit strong profit orientation, and have the ability to achieve results through others
• Very strong conceptual, analytical, judgment and communication abilities are critical

***Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time, including CPT/OPT.***

What we offer you

We offer an array of diverse and inclusive benefits regardless of where you are in your career. We believe that providing our employees with the means to lead healthy balanced lives results in the best possible work performance.

• Medical, dental, vision and life insurance
• Retirement savings – 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup
• Tuition reimbursement up to $5,250/year
• Business-casual environment that includes the option to wear jeans
• Generous paid time off upon hire – including a paid time off program plus ten paid company holidays and three floating holidays each calendar year
• Paid volunteer time — 16 hours per calendar year
• Leave of absence programs – including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA)
• Business Resource Groups (BRGs) - internal networks that rally around common interest, experiences and identities such as race, ethnicity, gender, ability, military status and sexual orientation. BRGs play a vital role in educating and engaging our people and advancing our business priorities.

Base Salary Range

$103,600.00 - $146,350.00

The salary range above shows the typical minimum to maximum base salary range for this position in the location listed. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation offered may vary from posted hiring range based upon geographic location, work experience, education, licensure requirements and/or skill level and will