Infrastructure Service Delivery Leader

Nielsen is a dynamic and innovative technology company committed to delivering cutting-edge solutions to our clients. We are currently seeking a skilled regional Service Delivery Team Leader with 4-6 years of experience to join our team in Poland. The ideal candidate will possess a technical background, hands-on experience in Windows and Linux server administration, along with a strong capacity to oversee team members in other Countries and collaborate with Regional and Global teams.

Responsibilities - Team Leader Attitude

• Capacity to motivate a team based in multiple Countries
• Capacity to identify improvements and to tune exiting processes
• User’s support attitude / customer oriented approach
• Strong capacity to manage pressure
• Communication skills required to interact with the other infrastructure leaders and with the business leaders in the Country and in the rest of the EMEA region

Responsibilities - Technical

• Windows and MacOS laptops preparation with the Nielsen Standard Global Image
• Provide end-user support for both Windows and MacOS environments.
• Provide end-user support for Google Suite products (gmail, G-Drive, Google chat, etc..)
• Provide hands on support for on-site meetings and broadcasts including setup and tear down of AV equipment, and monitoring AV technology during events
• Install, configure, and maintain desktop applications.
• Administer Windows and Linux servers, ensuring their stability, integrity, and efficient operation.
• Assist in system administration tasks, including user account management and system updates.
• Collaborate with the IT team to implement and maintain server infrastructure.
• Work closely with the cybersecurity team to implement security best practices.
• Assist in monitoring and responding to security incidents.
• Collaborate with network administrators to ensure smooth operation of the company's network.
• Provide excellent customer service to end-users with a focus on effective communication and problem-solving.
• Conduct user training sessions to enhance overall digital literacy.
• Document and communicate technical solutions in a user-friendly manner.

Requirements

• Bachelor's degree in Information Technology, Computer Science, or a related field; or equivalent years of experience
• Proven years of hands-on experience in desktop support, system administration, and server administration (Windows and Linux).
• Experience on managing remote infrastructure Support teams.
• Demonstrated capacity to work in a Global environment and collaborate with various teams.
• Project management experience driving complex infrastructure projects Process oriented approach.  
• Troubleshooting skills for both hardware and software issues.
• Familiarity with Windows and macOS operating systems.
• Experience collaborating with cybersecurity teams on security initiatives.
• Knowledge of network fundamentals and troubleshooting.
• Excellent communication and interpersonal skills.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Windows Desktop Administrator, Linux Professional Institute Certification) are a plus.
• English speaking/writing is required for technical instructions, explanations and for conference call participation.

Diversity Here at Nielsen, we believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, Nielsen is proud to be an Equal Opportunity Employer. We welcome applications from people that are excited to work for us, regardless of their background - so please get in touch! Nielsen provides equal employment opportunities to applicants and employees without regard to any protected characteristics under local law.
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