Patient Safety Manager

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

We are looking for a Patient Safety Manager to join our Patient Safety team, reporting to the Director of Patient Safety. Your job will be to advise multidisciplinary product teams using well-founded guidance based on knowledge of patient safety principles and safety centered design standards. But enough about us; let's talk about you.

You are an analytical thinker who uses available information to analyze situations and determine the factors and causes of problems. You are an effective communicator who offers useful suggestions and negotiates effectively for needed resources. You use your clinical expertise and deep knowledge of electronic health records (EHRs) to provide guidance to non-clinical, technical teams.

The Team: Our Patient Safety team consists of safety-certified clinicians who prevent, identify, mitigate, communicate and remediate safety hazards and promote risk reduction best practices, culture, education and active leadership.

Job Responsibilities

• Respond rapidly to time critical issues while delivering evidence-based recommendations under tight deadlines,

• Analyze the impact of identified issues, craft client-facing communications to warn about the issue, and follow up with the product team regarding a resolution,

• Apply formal patient safety analytic methods including root cause analysis and failure mode and effect analysis,

• Advise multidisciplinary product teams in R&D working on complex problems, processes, and solutions,

• Maintain current knowledge of industry standards and emerging best practices, sharing well-researched principles and rationales in recommendations,

• And consult with and train multidisciplinary project and program teams across products and services to ensure awareness of athena's patient safety program and resources.

Typical Qualifications

• Current healthcare licensure (e.g. Registered Nurse, Nurse Practitioner, Physician Assistant).

• 5-10 years of clinical experience in a healthcare setting. Ambulatory experience a plus.

• Master's Degree in a related field (e.g. Patient Safety, Nursing, Informatics, Public Health) preferred.

• 2-5 years of patient safety, risk management, quality improvement, or quality management experience. Certification of CPPS, CPHQ, or CPHRM preferred.

• Experience with EHRs. Experience using athenaOne preferred.

• Broad knowledge of health care systems and standards of care with some education in legal aspects of patient care. Familiar with regulatory standards as they related to Patient Safety (e.g. Joint Commission, CMS, DNV)

About athenahealth

Here’s our vision: To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.  

What’s unique about our locations? 
From an historic, 19th century arsenal to a converted, landmark power plant, all of athenahealth’s offices were carefully chosen to represent our innovative spirit and promote the most positive and productive work environment for our teams. Our 10 offices across the United States and India — plus numerous remote employees — all work to modernize the healthcare experience, together. 
 
Our company culture might be our best feature. 
We don't take ourselves too seriously. But our work? That’s another story. athenahealth develops and implements products and services that support US healthcare: It’s our chance to create healthier futures for ourselves, for our family and friends, for everyone.  

Our vibrant and talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our goal. We continue to expand our workforce with amazing people who bring diverse backgrounds, experiences, and perspectives at every level, and foster an environment