Senior Accounts Payable Analyst

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint. 

By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights. 

Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide. 

Job Description

This role will report to the Accounts Payable Manager. Responsible for vendor invoice processing and employee expense audit reviews.  The ideal candidate will thrive in a fast-paced environment and provide A+ customer service to both internal and external stakeholders. 

Responsibilities:  

• Participate in closing AP monthly according to close schedule deadlines

• Provide 24-hour turnaround time on emails and inquiries

• Process various types of invoices: 2-way PO, 3-way PO, non-PO

• Invoice approval follow-ups

• Retrieve invoices from online portal accounts

• Managing vendor relationships and resolving any related issues

• Audit expense reimbursements exceptions in Concur expense platform to ensure compliance with company Travel and Expense policy

• Respond to staff expense inquiries and educate on T&E policy compliance, reducing noncompliant submissions

• Prepare monthly AP and T&E accruals and reconciliations as assigned

• Establish good business relationships with internal business partners to maintain smooth operations

• Participate in maintaining up to date desktop procedures

• Must be able to work both independently and on a team in a fast-paced environment

• Ensure compliance with GAAP, SOX controls, company policies, and procedures

• Communicate effectively, both orally and in writing, with all organizational levels, including senior management

• Assist with ad-hoc projects

Qualifications: 

• Bachelor's Degree in Accounting preferred, or related experience in accounting

• Minimum of 2 years’ experience in Accounts Payable and Travel & Expense 

• Constantly work with a sense of urgency 

• Strong interpersonal and customer service skills

• Demonstrate strong understanding of data workflows and root cause analysis, accountability, compliance, confidentiality, adherence to company policies and procedures ​

• Experienced with ERP accounting systems as well as Travel and Expense platforms (i.e., NetSuite, Concur, Navan, etc.)

• Proficiency in Microsoft Office Suite and related accounting applications

• Excellent communications skills, and the ability to multitask and change priorities regularly 

• Strong attention to detail and accuracy

• Strategic/critical thinker

• Global company experience preferred

We focus on our mission: Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things: 

• Lead a new category of enterprise software that we call Unified-CXM. 

• Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience. 

• Create a culture of customer obsession, with trust, teamwork, and accountability.

We believe in our product: Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything — and everyone — can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is