Senior Management Support Officer - Operations

<p></p><p><b>Deadline for Applications</b></p>October 17, 2025<p></p><p><b>Hardship Level</b></p>H (no hardship)<p></p><p><b>Family Type</b></p>Family<p></p><p><b>Family Type</b></p>Family<p></p><p><b>Residential location (if applicable)</b></p><p></p><p></p><p><b>Grade</b></p>PR4<p></p><p><b>Staff Member / Affiliate Type</b></p>Professional<p></p><p><b>Reason</b></p>Regular &gt; Regular Assignment<p></p><p><b>Target Start Date</b></p>2025-11-01<p></p><p><b>Standard Job Description</b></p><p><b>Senior Management Support Officer</b></p><p><br/><b>Organizational Setting and Work Relationships</b></p><p>The Senior Management Support Officer is responsible for overseeing and coordinating the management support functions of UNHCR. This senior position will provide strategic leadership and support in the areas of Human Resources, Finance, Supply Chain, and Administration to ensure the effective and efficient functioning of operations.</p><p></p><p></p><p>All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR’s core values of professionalism, integrity and respect for diversity.</p><p></p><p><b>Duties</b></p><p>Strategic Leadership in Management Support Coordination</p><ul><li>Lead and oversee the integration of management support functions (HR, finance, supply chain, and administration) to ensure alignment with organizational priorities and goals.</li><li>Drive continuous improvement efforts to streamline support processes and optimize resource utilization across various functions.</li><li>Provide strategic advice to senior management on management support efficiency, risk mitigation, and resource allocation.</li></ul><p>Human Resources Leadership</p><ul><li>Take the lead in shaping and implementing HR strategies, including workforce planning, recruitment, and staff development, at a strategic level.</li><li>Provide guidance on complex HR issues related to staff entitlements, performance management, and compliance with policies.</li><li>Act as a key point of contact for senior management on HR matters, influencing the development of policies and practices that affect the overall workforce.</li></ul><p>Financial Oversight and Strategic Management</p><ul><li>Lead financial planning, forecasting, and monitoring, making recommendations for adjustments to meet changing operational needs.</li><li>Supervise the preparation and analysis of complex financial reports, and ensure the timely execution of financial transactions, audits, and donor reporting.</li></ul><p>Supply Chain and Procurement Oversight</p><ul><li>Lead the strategic direction for procurement, supply chain planning, and logistics, ensuring compliance with UNHCR policies and efficiency in operations.</li><li>Oversee complex procurement activities, large-scale contract management, and vendor relationships, ensuring transparency and cost-effectiveness.</li><li>Ensure alignment with operational goals through advanced supply chain management and logistical coordination across multiple regions.</li></ul><p>Strategic Administrative and Operational Support</p><ul><li>Oversee the management of office facilities, travel, fleet, and general administrative support, ensuring compliance with organizational and financial policies.</li><li>Lead the integration of digital tools and IT solutions to improve operational support across all functional areas, enhancing overall efficiency.</li><li>Supervise the management of service contracts and relationships with external service providers.</li></ul><p>Stakeholder Engagement and Capacity Building</p><ul><li>Lead cross-functional teams and influence decision-making processes, providing technical advice on operational matters and ensuring alignment with organizational strategy.</li><li>Foster collaborative partnerships with internal and external stakeholders, including program teams, donors, and operational partners, to strengthen support systems.</li><li>Lead the development and delivery of training and capacity-building initiatives, ensuring management support staff are equipped with the skills necessary to meet strategic goals.</li></ul><p>Risk Management</p><ul><li>Lead risk assessments and discussions with team(s) to proactively manage risks and seize opportunities impacting objectives. Ensure that risk management principles are integrated in decision-making both at strategic and operational levels. Allocate resources for planned treatments with resource requirements in Strategic Plans. Ensure that risks are managed to acceptable levels and escalate, as