Sales Process & CRM Specialist (f/m/div.)

Company Description

At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our promise to our associates is rock-solid: We grow together, we enjoy our work, and we inspire each other. Welcome to Bosch.

Work #LikeABosch in the business area Bosch Building Technologies: The Bosch Sicherheitssysteme GmbH (contractual legal entity) is looking forward to your application.

Job Description

Building solutions for a better life. The business area Bosch Building Technologies is a leading international supplier of systems, solutions, and services that enhance the safety of people, buildings, and property, and also contribute to greater comfort, energy efficiency, and sustainability.

Sales and Marketing Excellence is a department of Bosch Building Technologies with a direct reporting line to the CEO. Target of the project is the implementation of performance excellence initiatives in sales & marketing. A powerful CRM is therefore a key strategic topic.

We are looking for a Process and Product Owner Lead-to-Order to drive a holistic CRM business strategy and the implementation of a new CRM and quote tool:

• You are the process owner of the lead-to-order process. Therefore, you keep a close eye on process governance, and you ensure that all defined processes are supporting the sales & marketing strategy as well as compliance regulations.
• You are the product owner of the new CRM tool, SAP CX and you make sure key business requirements are met through structured and constant feedback of business stakeholders.
• In close cooperation with business experts, sales leadership, the sales force as well as experienced business consultants & developers from Bosch you will design international process standards and KPIs.
• You analyze business processes and identify opportunities to apply new technology and improve efficiency, while promoting best practices.
• You ensure the project’s success by defining training plans, by creating user friendly documentation and usage guide and by building up a strong network of key users that are true change agents.
• You will be part of a motivated, experienced international and interdisciplinary team and work closely with our IT department.

Qualifications

• Education: degree in business administration or comparable education.
• Personality and Working Practice: self-driven and proactive, entrepreneurial thinking, convincing and resilient. Strong creative drive, goal and result orientation as well as problem solving skills and excellent negotiation skills.
• Experience and Knowledge: comprehensive know how of sales and service processes. Furthermore, experience in supporting Sales Steering and Sales Management. Comprehensive know-how Cloud CRM covering Sales, Marketing and After Sales (for example in Sales Force / MS 365 / C4C). Several years of CRM project experience, preferably in a large international organization.
• Languages: excellent communication skills in written and spoken English and German.
• Willingness to travel: internationally about 25%.

Additional Information

You want to work remotely or part-time - we offer great opportunities for mobile working as well as different part-time models or job-sharing. Feel free to contact us.

Diversity and inclusion are not just trends for us but are firmly anchored in our corporate culture. Therefore, we welcome all applications, regardless of gender, age, disability, religion, ethnic origin or sexual identity.

Need support during your application?
Franziska Josephin Roos (Human Resources)
+49 89 6290 2215