Senior Training and Development Specialist (Senior Trainer)

Who we are: BAL is a team of brilliant people who change lives through elite immigration work and collaborative innovation. We pursue the exceptional in all that we do, but never at the expense of our values. There’s no denying our work is demanding, both in volume and pace, but we’re up for the challenge. We love the balance of hard work and fun – so, you’ll see us in jeans as we shatter glass ceilings and conventional stereotypes. BAL employees feel valued, rewarded, and respected. We seek opportunities to be of service to others and our communities. We are committed to your growth and development and want to set you up for success here at BAL and beyond.

Who you are: You are looking for work that has a purpose. You aren’t afraid to roll up your sleeves and get stuff done. You learn quickly. You move fast. You embrace challenge and detail as well as creative thinking. You believe you have something unique to contribute and you aren’t afraid to raise your hand. You understand that powering human achievement is ultimately about impacting a real person. You are looking for a place to grow and an environment where everyone has a spot and is genuinely welcome.

We’re better together: A bright, driven person like you and an industry-leading powerhouse like BAL? It’s a perfect combination! We truly want to see you succeed here and become an integral part of our mission to provide an experience that makes a positive difference in people’s lives. Come be a part of something special, where you can have an impact and be valued just for being you!

In addition to competitive pay, a discretionary annual bonus, and a supportive, team-oriented culture, we offer an outstanding benefits package that includes medical, dental, vision, disability, and life insurance, sick time, unlimited vacation, and 401(k) with company match.

OVERVIEW:

The Senior Trainer will lead the development, implementation, and evaluation of digital and instructor-led training solutions to meet internal client new-hire and professional development needs. This role ensures that legal teams and support staff are equipped with the knowledge, skills, and tools required to deliver accurate, compliant, and high-quality immigration services in a fast-paced, evolving environment. 

PRIMARY RESPONSIBILITIES:

• Lead the development and delivery of training content by leading cross-functional project teams to determine needs, required results, and most effective approach 

• Seek out and establish SMEs needed to help develop rough content and provide “reality check” through feedback and content review to determine efficacy of final content 

• Produce effective virtual/classroom instructor-led training materials using established templates, or developing new ones as needed, using available software packages 

• Deliver virtual/classroom instructor-led training for new and existing employees 

• Implement and schedule training programs via the learning management system (LMS) and/or MS Outlook 

• Manage the evaluation process for existing training programs 

• Conduct train-the-trainer sessions to ensure training content can be taught by others on the Training Team or by others within the organization 

• Perform maintenance on existing training materials to ensure they are up-to-date 

• Ensure employee training records are updated and maintained within the LMS 

SECONDARY RESPONSIBILITIES:

• Maintain quality service by adhering to organizational standards 
• Maintain technical knowledge by attending educational workshops, reviewing publications, mentoring with others, etc.  

QUALIFICATIONS:

• Ability to collaborate effectively with others, establishing strong working relationships throughout the organization 

• Proficiency in the use of video/CBT-development tools (e.g., Final Cut Pro X, Adobe Premier, Camtasia, Captivate, and/or Articulate) 

• Solid scripting and writing skills