About Our Company

We’re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care.

Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians.

When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.

Please Note: We will only contact candidates regarding your applications from one of the following domains: @summithealth.com, @citymd.net, @villagemd.com, @villagemedical.com, @westmedgroup.com, @starlingphysicians.com, or @bmctotalcare.com.

Job Description

In this role, the Program Manager – Care Management supports the design, implementation, and evaluation of care management programs in a value-based setting. The program manager will play a vital role in enhancing operational efficiency, achieving quality and cost benchmarks, and improving patient outcomes. The ideal candidate combines clinical expertise, strategic planning, and operational leadership to drive care delivery transformation in a value-based primary care organization.

Could this be you? 

We are looking for a Program Manager who will develop, implement and manage short- and long-term strategy ensuring success for these programs. 

How you can make a difference: 

Data Analysis & Reporting:

• Analyze care management program performance, patient outcomes, and cost-saving initiatives.
• Work with internal partners to develop and maintain dashboards, KPIs, and reports to track progress toward value-based care goals.
• Provide actionable insights to care teams, leadership, and stakeholders using data analytics.
• Conduct root cause analysis to identify operational inefficiencies, or areas for improvement.

Program Development & Evaluation:

• Collaborate with multiple departments and markets to design evidence-based care management programs tailored to high-risk populations.
• Evaluate program effectiveness by monitoring metrics such as readmission rates, utilization rates, and total cost of care.
• Support the implementation of workflows and processes that align with the organization’s value-based care strategy.
• Lead projects or initiatives to address social determinants of health, chronic disease management, or care transitions.

Stakeholder Collaboration:

• Act as a liaison between clinical, operational, and analytics teams to align priorities and facilitate seamless program execution.
• Partner with technology teams to optimize the use of care management tools (e.g., EHR systems, care coordination platforms).
• Support the training of care teams on performance metrics, workflows, and program updates.

Compliance & Quality Improvement:

• Ensure all programs comply with regulatory and payer requirements for value-based care contracts.
• Collaborate with the quality team to meet HEDIS, CMS, and other quality measure benchmarks.
• Identify and implement best practices to improve care delivery and patient engagement.
• Evaluate care team processes to determine effectiveness of programs towards meeting departmental KPIs and desired outcomes.

Skills for success: 

• Education: Bachelor’s degree in Nursing, Social Work, Public Health, Healthcare Administration or a related field required.
• 2+ years of experience in care management, healthcare analytics, or value-based care required.
• Proven leadership experience including program development and implementation and identifying and deploying cross-organization best practices
• Familiarity with population health management and care coordinat