Director of Human Resources

Overview

The Department of Innovation and Technology (DolT) is leading the digital transformation of government in the City of Boston. Partnering with every City department, we implement technology solutions to modernize business processes, create world-class digital experiences for our constituents, and develop tools and practices to create a data-driven approach to City operations. 

 

Under the direction of the Senior Director of Operations, the Director of Human Resources serves as a strategic partner to the CIO and department leadership team, overseeing workforce planning, recruitment and retention, classification and compensation, performance management, labor and employee relations, training and development, and compliance with applicable laws, regulations, policies, and collective bargaining agreements. The Director ensures HR practices are aligned with the unique needs of a highly technical, rapidly evolving environment and promotes a culture of equity, inclusion, accountability, and continuous improvement.

Responsibilities

Strategic Leadership & Policy Development

• Develop and implement comprehensive HR strategies, policies, and programs that directly support the Department's operational goals and long-term digital strategy.
• Serve as a strategic adviser for department leadership and managers on all aspects of the employee lifecycle, including workforce planning, organizational development, and change management initiatives. Assist with performance management and disciplinary process as needed.
• Review, interpret, advise on, communicate, and implement new or updated City policies, rules, and regulations, including collective bargaining agreements, advising management and staff accordingly.
• Prepare and analyze a variety of HR statistics and reports pertaining to human resources activities, compliance, and workforce trends.

 

Talent Acquisition & Workforce Management

• Lead and execute the department's talent acquisition strategy, specifically focusing on developing innovative recruitment and retention programs for specialized or hard-to-find IT roles to maintain competitiveness.
• Manage all department HR functions related to the employee lifecycle, including recruiting, onboarding, training, organizational development, probation management, and offboarding.
• Oversee the preparation and completion of all personnel actions, including but not limited to hiring, promotion, layoff, salary review and adjustments, and termination.
• Coordinate the approval process for newly created or reclassified positions in collaboration with the Office of Labor Relations (OLR) and the central Office of Human Resources (OHR).
• Conduct new employee orientations and support staff onboarding processes.

 

Employee & Labor Relations (ER/LR) and Compliance

• Manage complex employee and labor relations issues, grievances, disciplinary actions, and terminations, ensuring fair and consistent application of department and city policies and labor laws.
• Lead and conduct confidential workplace investigations, hearings, and fact-finding while ensuring strict adherence to City and Department policies
• Represent the Department in collective bargaining negotiations in collaboration with the OLR.
• Act as the Department's representative in all labor and employment-related proceedings, including grievance hearings, dispute resolutions, unemployment, workers' compensation, and retirement board proceedings.
• Oversee Departmental compliance with all human resources policies, including attendance, residency, sick leave, Family and Medical Leave Act (FMLA), parental leave, and Americans with Disabilities Act (ADA).

 

HR Administration & Operations

• Supervise the departmental HR employees, providing guidance, training, and performance feedback.
• Serve as the backup for critical HR processes when needed, including but not limited to payroll processing/certification, job posting administration, and coordination of hiring/onboarding activities.
• Oversee and ensure the accuracy of time and attendance tracking and documentation; ensure the timely processing of payroll, salary adjustments, and step increases.
• Process all personnel transactions and submit Epafs for salary adjustments and step progressions, disciplinary actions, terminations, resignations, retirements, employee updates, and all forms of leave administration (LOA).
• Act as the primary liaison for the City’s central Office of Human Resources and the Office of Labor Relations, collaborating on employment, classification, and legal matters. Collaborates with other departments as required.
• Conduct exit interviews, manage the colle