Food Services Manager

Job Summary:
Supports the Operations Manager in the Patient Food Services Department. Responsibilities include tray assembly, delivery, return, cost control, inventory management, dish room operations, department sanitation, and evening shift supervision. Acts as supervisor in the absence of the Patient Food Services Manager.

Education/Experience:

• Required: 5 years of food services supervisory experience
• Preferred: Bachelor’s degree

Reports To:
Operations Manager

Licensure, Certification, and/or Registration:

• Must obtain ServSafe Food Safety Certification within one year and maintain it throughout employment.

Essential Functions:

1. Ensure high patient and customer satisfaction, maintaining high Press Ganey scores.
2. Maintain a 97% or better sanitation rating, double gold rating from NSF, and Sodexo standards.
3. Monitor product quality, ensure recipe compliance, and meet productivity schedules.
4. Follow all workplace safety and sanitation rules.
5. Complete required training and assist management in achieving 100% staff training compliance.
6. Minimize product waste, control costs, follow portion control guidelines, and manage food and supplies.
7. Participate in performance improvement initiatives and support other Food and Nutrition Services departments.
8. Select, supervise, evaluate, and train Patient Food Services staff, including Diet Office staff and Host/Hostess program. Manage scheduling and departmental reporting.
9. Monitor cost containment measures, manage feedings and uniform budget, and prepare schedules.
10. Lead customer service panels to address issues and improve service standards.

Skills & Qualifications:

• Proficient in English and have knowledge of Word, Excel, and Outlook
• Organized, able to make independent decisions, and provide leadership
• Knowledge of food service equipment, preparation, service, and safety
• Self-motivated, able to work independently, and solve problems
• High customer service standards
• Available to work weekends and holidays
• Able to direct staff to achieve daily operational standards
• Effective communication with employees, nursing staff, managers, and hospital staff

Work Environment:

• Work in all areas of Food and Nutrition Services, including kitchen and retail areas.
• Exposure to wet tile floors and sharp equipment.

Atrium Health Wake Forest Baptist is a pre-eminent academic health system based in Winston-Salem, North Carolina. Atrium Health Wake Forest Baptist is part of Advocate Health, which is headquartered in Charlotte, North Carolina, and is the fifth-largest nonprofit health system in the United States, created from the combination of Atrium Health and Advocate Aurora Health. Atrium Health Wake Forest Baptist’s two main components are an integrated clinical system – anchored by Atrium Health Wake Forest Baptist Medical Center, an 885-bed tertiary-care hospital in Winston-Salem – that includes Brenner Children’s Hospital, five community hospitals, more than 300 primary and specialty care locations and more than 2,700 physicians; and Wake Forest School of Medicine, the academic core of Atrium Health Enterprise and a recognized leader in experiential medical education and groundbreaking research that includes Wake Forest Innovations, a commercialization enterprise focused on advancing health care through new medical technologies and biomedical discovery.

Wake Forest Baptist Health, Wake Forest University School of Medicine and Atrium Health have joined forces in a strategic combination that will enhance care, transform medical education and create economic opportunity for countless lives in North Carolina and beyond. As a part of that combination, the two health systems will be integrating technology and platforms, including our career sites.

This means that although you are applying on the Wake Forest Baptist Health Career Site, you receive communications from the Atrium Health Recruitment Team. Please know that this is an expected process, and thanks in advance for your flexibility.