Sr. Manager Global Security Operations Center

Company Description

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.

We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish – but we’re not here for easy. We’re here for better. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

We’re changing the nature of work. Palo Alto Networks is evolving to meet the needs of our employees now and in the future through FLEXWORK, our approach to how we work. From benefits to learning, location to leadership, we’ve rethought and recreated every aspect of the employee experience at Palo Alto Networks.  And because it FLEXes around each individual employee based on their individual choices, employees are empowered to push boundaries and help us all evolve, together.

Job Description

Your Career

In this newly created opportunity, we are looking for an extraordinary Sr. Manager, Global Security Operations Center, with a passion for protecting corporate assets, including people, property, and information. You will lead a program to operate a Global Security Operations Center (GSOC) focused on protecting Palo Alto Networks and its people, property, and assets around the world. Reporting to the Director of Global Safety & Security Initiatives, you will work closely with IT, Risk Management, Facilities, InfoSec, HR, and Legal. We are seeking a colleague who enjoys working independently but collaboratively in a collegial team environment within a fast-paced and dynamic company. 

Your Impact

• Build out the GSOC function to be the central hub of all things Safety and Security 
• Work closely with the SAS Ops team to prioritize program development and drive alignment across all Global SAS stakeholders 
• Build world-class Analyst and Operations functions under the GSOC umbrella 
• Remotely lead our RSOC and provide leadership and guidance to an international team
• Using excellent communication skills, develop policies and standards that provide a consistent bar for safety and security Globally 
• Use data, metrics, and qualitative feedback to make sound strategic decisions and show ROI
• Manage tools, vendors, and stakeholders to provide a frictionless customer experience when engaging with the GSOC 
• Act as the Global ‘face’ for incident management, build an internal brand and consistently raise the bar 
• Represent Palo Alto Networks in certain external forums where our SAS program is a focus and leverage regular external interactions to keep Palo Alto Networks on the “leading-edge” of best practices in workplace safety and security 
• Drive both cost and operational efficiency through the program as it scales, while also continuously innovating 
• Be a champion for diversity and inclusion
• Maintain a current database of benchmarking data for peer organizations
• Operate with the highest integrity and strictest confidence in the completion of all duties
• Other duties as required in the support of the business

Qualifications

Your Experience

• Broad exposure to both security and safety-related requirements, as well as strong business acumen skills 
• 7+ years of relevant experience in a corporate security environment 
• Previous military or law enforcement a big plus 
• Recent experience running a successful GSOC program in a comparable environment 
• Ability to build the GSOC program with growth and change in mind 
• Capable of leading the efforts to differentiate our offices from other companies, from the perspective of both customers and employees 
• Excellent decision-making skills and critical thinking 
• Understand and advise the company as it relates to matters of compliance, efficiency, and industry standards 
• Comfortable enough to constantly adapt to the terrain and circumstances of a fast-paced environment 
• Thorough understanding of relevant products and vendors 
• Ability to set, manage, and deliver within a reasonable budget, as well as the ability to make decisions and trade-offs based on holistic financial metrics 
• Detail-oriented, and have both left-brain and right-brain strengths 
• Advanced soft skills are required 
• Superior language, written and oral, communication skills required 
• Sense of humor and commitment to professionalism 
• Infrequent travel required 
• Dynamic and team-oriented, with excellent interpersonal skills, business judgment, strategic thinking, and superior work ethic