Sales Coordinator - MGM Springfield

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

The Sales Coordinator position in the Hotel sales department is a dynamic role that combines administrative support with exceptional customer service, requiring the coordination of activities among Sales Executives and Corporate Sales COE Executives. This involves serving as a key liaison between the hotel and clients, ensuring that all interactions adhere to the hotel's brand and service standards, while effectively responding to client needs and fostering strong relationships to drive sales and enhance guest experiences.

STARTING RATE: $18.75 per hour

THE DAY-TO-DAY:

• Process reservations, confirmations, cancellations, special handling alerts, and amenities.
• Manage travel advisor requests and liaison with the property operations teams to execute requests, own inbox and distribute to other departments as needed.
• Be a resource on activities, services and amenities within our resorts and Las Vegas.
• Set up site/FAM tour agendas, coordinate with properties to prepare keys, set up dining and coordinate as needed with clients
• Manage and maintain schedules, appointments, conference calls, and travel arrangements for Hotel Sales executives.
• Prepare expense reports and maintain files to highly sensitive and confidential information.
• Provide excellent service consistent with the property's core service standards and brand attributes and maintain positive working relationships and partnerships with clients and employees by understanding their expectations and anticipating their needs.
• Assist in responding to customer correspondence and requests as needed, and in Executives absence. Perform other job-related duties as requested

THE IDEAL CANDIDATE:

• Excellent customer service skills
• Organizational skills to function effectively under time constraints, within established
• Possess excellent written, verbal and interpersonal communication skills
• Professional appearance and demeanor
• Knowledge of Microsoft Office
• Strong telephone and e-mail etiquette
• Effectively communicate in English, both oral and written forms
• Has 1+ Years of Prior Relevant Experience
• Has High School Diploma, GED or equivalent

PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally.
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
• Free meals in our employee dining room.
• Free parking on and off shift.
• Healthcare, financial, and time off benefits.
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community.

VIEW JOB DESCRIPTION:

https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=15141

Are you ready to JOIN THE SHOW? Apply today!