PSPS Event Communications, Principal

Requisition ID # 164123 

Job Category: Project / Program Management 

Job Level: Manager/Principal

Business Unit: Customer & Enterprise Solutions

Work Type: Hybrid

Job Location: Oakland

 

 

Department Overview
PG&E’s ability to lead the nation in delivery of safe, reliable and affordable gas and electric service to 10 million customers, across a 70,000 square mile service territory requires unrelenting operational excellence and seamless coordination across the 23,000 employees that work together to deliver on this promise. The Customer Engagement organization’s mission is to enable and support a positive “One PG&E” customer presence that actively contributes to a vibrant local economy. The Customer Engagement organization implements strategies to drive: tightly coordinated gas and electric operations for enhanced customer experiences locally with PG&E; proactive, targeted and transparent multi-channel customer and community education that reinforces safety and reliability initiatives and mitigates potential customer concerns; and active support for large customers, local community and economic vitality.
 
Position Summary
The Emergency Event Communications Principal, will develop existing and identify new processes, designing applicable outreach and notification models, and maintaining and improving upon existing processes for PG&E’s coordinated wildfire risk reduction activities associated with the Community Wildfire Safety Program, namely Public Safety Power Shutoff.  The position will lead process development, implementation, and improvement across customer, communications, and operations teams and will create and report out on related metrics, while maintaining relationships with and providing program education to internal stakeholders. The Emergency Event Communications Principal provides oversight, governance, communication, benchmarking, and overall process and project management leadership including but not limited to the end to end customer notification process, societal impact tracking and reporting, segment or hazard specific specialty notifications, etc.  

 

The Emergency Event Communications Principal will engage with diverse and cross-functional partners to set strategies and implement programs to educate and engage PG&E’s communities, customers, partners and others regarding wildfire risks and the activities PG&E is undertaking to reduce those risks.  The Principal may also contribute to developing strategic plans to meet regulatory or internal wildfire risk reduction goals and drive performance to deliver on those plans, partner with legal and regulatory relations teams in gathering, drafting, finalizing and providing written and oral responses and testimony in wildfire-related regulatory, legislative and other proceedings, workshops and hearings, and may be expected to represent and speak on behalf of the customer notification process related to Public Safety Power Shutoff in various internal, external, industry or regulatory forums. This position also works with notification delivery vendors and contract delivery, including purchase order management, monitoring and analyzing performance to drive improvement in the customer experience. The Principal will support applicable after action review item identification and resolution, working cross functionally with necessary stakeholders. 

 

The work location is flexible, and the final work location will be determined between the hiring leader and the successful candidate.

 

PG&E is providing the salary range that the company in good faith believes it might pay for this position at the time of the job posting. This compensation range is specific to the locality of the job. The actual salary paid to an individual will be based on multiple factors, including, but not limited to, specific skills, education, licenses or certifications, experience, market value, geographic location, and internal equity. Although we estimate the successful candidate hired into this role will be placed between the entry point and the middle of the range, the decision will be made on a case-by-case basis related to these factors.

 

This job is also eligible to participate in PG&E’s discretionary incentive compensation programs.

 

A reasonable salary range is:

 

Bay Area Minimum: $140,000.00
Bay Area Maximum: $238,000.00

 

OR

 

California Minimum: $133,000.00
California Maximum: $226,000.00
 

 
Responsibilities:
•    Provide report out to stakeholders and leadership team on all aspects of the PSPS and other emergency Notifications including adherence to in-language communications related to the customer experience. 
•    Develop strategic plans related to customer notifications