Director (Marketplaces)

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Job Description

Organizational Overview: The position is for Director – Marketplaces in the global Payment Policy & Programs team within Visa’s Product organization. The team is responsible for shaping and implementing Visa’s strategies for accepting electronic payments, concentrating on policies, pricing, and processing requirements. The team works collaboratively across the organization and the industry with acquirers, merchants, payment facilitators, issuers, processors, and many fintech & digital partners to support their payment acceptance needs.

The position will be based in San Francisco, California, reporting to the Senior Director – Payment Policy & Programs, and will have a truly global remit. 

Position Summary: The role will be responsible for Visa’s global Marketplace program. This includes evolving & implementing program, policy & processing requirements, pricing enhancements, and compliance strategies supporting online marketplaces in all segments. The individual is expected to apply a mix of payments knowledge and marketplace expertise to play a leadership role for the organization, developing a deep understanding of the needs of marketplace platforms & sellers, and balancing those needs with an optimized user experience for customers paying with Visa.

The successful candidate is expected to work with little supervision, and be the recognized Go To person for marketplaces, globally. As a truly global team, the ability to work with multiple teams & external partners across multiple time zones to identify, balance, prioritize and deliver on needs is essential.

There is also the opportunity for the role to expand beyond marketplaces, supporting other products or programs within the group.  

Primary Responsibilities:

1. Ownership & evolution of Visa’s Marketplace program using a range of methods, including data analysis, stakeholder interview and partner consultation

2. Playing a leadership role with cross functional organizations across Visa to implement program, processing & pricing enhancements

3. Develop an understanding of Visa’s rules, responsible for expert, tertiary support to internal & external clients for marketplace & adjacent needs (i.e., marketplace providers, sellers, acquirers, payment facilitators, issuers, processors, fintech & digital partners)

4. Coordination with a cross-section of groups within Visa to provide technical & operational program support

5. Identifying value added services cross-sell opportunities to grow Visa services & revenue

6. Creating material to support go-to-market efforts across the world

7. Track & report on program performance, revenue & enhancement opportunities

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Basic Qualifications
10 or more years of work experience with a Bachelor’s Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD

Preferred Qualifications
12 or more years of work experience with a Bachelor’s Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD
6-8 years of experience in product or acceptance-related roles, preferably with a marketplace provider, major financial institution, global consulting firm, payment card network, or technology leader
Experienced with product development life cycle, including planning, development of product roadmap, using data to define and support goals & strategies, ongoing program management
Ability to manage complex projects and processes with multiple stakehol