Customer Banking Specialist - Multi Channel Branch - Scottsdale

• You're a passionate customer service professional   

• We are enhancing the financial wellbeing for our customers    

• Together we’re delivering outstanding customer experiences 
   

You will be joining one of our Multi-Channel Branches!   

• Full Time position - 38 hours per week

• Monday: 8.40pm - 5.00pm

• Tuesday - Friday: 8.35am - 5.00pm

 

What is a Multi-Channel Branch? 
 

As a part of the team at one of our new Multi-Channel Branches, you will utilise a customer centric approach to interact, resolve customer enquires/complaints in person, via telephone or digitally (in a contact centre environment).

• Between 8:30-1pm: Our Retail Branch services customers in the community face to face with their everyday banking needs, enquires & transactions.  

• After 1pm: We assist our customers with their everyday banking needs and complaints via telephone or other digital channels in a contact centre environment.  

 

Together we deliver a seamless banking experience for the future to our 10 million+ personal and small business customers. More specifically, you will: 
  

• Assist customers with general banking transactions, answering questions and queries  

• Build a personal connection with customers through meaningful conversations face to face and through our direct channels 

• Work with customers to use our in-branch technology and digital banking options    

• Complete Financial Health Checks to assess customers’ financial needs  

• Process applications for personal loans, credit cards and associated products    

• Use tools to capture customer feedback and take action to correct any service breaks to drive improvement  

• Be provided with continuous training and development to support your career aspirations  

  

We’re interested in hearing from people who have:   
   

• A passion for delivering outstanding customer service with every interaction  

• The ability to have great conversations and confidence to ask challenging questions   

• Problem solving attitude and curiosity in finding the right solutions   

• An open approach to learning new things and goal oriented  

• An ability to work collaboratively as a team to deliver a seamless customer experience  

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.

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Advertising End Date: 13/06/2024