Business Intelligence Analyst

LEGENDS

Founded in 2008, Legends’ operating divisions worldwide include – Global Partnerships, Global Sales, Hospitality, Global Partnerships, Global Merchandise, and ASM – offering clients and partners a 360-degree data and analytics-fueled service solution platform to elevate their brand and execute their vision. Currently, Legends works with marquee clients across business verticals, including professional sports, collegiate, attractions, entertainment, and conventions and leisure. We are the industry leaders in designing, planning, and realizing exceptional experiences in sports and entertainment. For more information, visit www.Legends.net and follow us on X and Instagram @TheLegendsWay.

THE ROLE

The Business Intelligence Analyst will partner with in-venue operations at the Superdome in New Orleans, LA. The Analyst will support concession and operations decision making, working side-by-side with hospitality leadership to drive intelligent impact. By delivering a suite of insight and analytics services, the role will help improve efficiency, effectiveness, and resiliency of the business. Backed by a center of excellence within Legends IQ, the Analyst will serve as an on-the-ground ambassador ensuring quality standards are maintained in every step of the operations. In addition to planned consulting services and ad hoc work, the role will drive innovation and adoption of operational best practices.

ESSENTIAL FUNCTIONS

• Deliver IQ business intelligence and analytics services to in-venue stakeholders:
  • Develop specific venue knowledge, including physical configuration, proposed technology, and operational processes.
  • Leverage reporting (heat maps, dashboards, presentations, status updates) standards and formats for partner and operator end-use.
  • Support monthly business and post-event reviews to share performance updates and identify opportunities. 
  • Develop and deploy optimal pricing, product, placement, and promotion strategies for concessions and premium points of distribution based on team objectives and fan feedback.
• Identify opportunities to change existing product offerings or distribution.
• Communicate key guest insights and potential action items.
• Analyze and build optimal solutions around variable labor and cost of sales management.
• Inform innovation and operational excellence initiatives:
  • Leverage available consumer insights and emerging technology tools to drive guest experience and profitability.
  • Support for strategy development of new technology initiatives in cooperation with the client’s Business Intelligence team.
• Support best-in-class data governance to in-venue management team through data audit, upgrades, and management trainings.
• Fulfill ad hoc, ongoing reporting needs and analyses:
  • Support or directly complete ad-hoc analytics projects as needed or required.

QUALIFICATIONS

To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels. The requirements below represent knowledge, skill, and ability.

• Between 1-3 years of experience in quantitative, analytical consulting, and/or client-facing businesses, as well as experience interacting with internal organizational leadership.
• Bachelor’s Degree and/or master’s degree in business analytics, statistics, economics, or a related field.
• Self-starter who is eager to learn the business and drive insights.
• Able to simultaneously manage a high level of detail across multiple projects.
• Able to work independently and manage time effectively.
• Able to maintain customer confidentiality and work well within a team environment.
• Experience communicating complex ideas to non-technical audiences.
• Experience using Excel, SQL, R, Python, and/or Tableau for data analysis.
• Excellent interpersonal, verbal and written communication skills; ability to communicate effectively at all levels both internally and externally.
• Proficient in Microsoft Office and Adobe.

COMPENSATION

Competitive salary range of $65,000 - $80,000 commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan. 

WORKING CONDITIONS

Location: On Site

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accom