Event Security Guard at Empower FCU Amphitheater

POSITION:                   Event Security Guard

DEPARTMENT:           Security

REPORTS TO:             Event Security Manager

FLSA STATUS:            Part-Time, Non-Exempt

VENUE:                        Empower FCU Amphitheater at Lakeview

COMPENSATION:    $18/hour

>> NYS SECURITY GUARD LICENSE REQUIRED! Don’t have one? No problem! We offer security training classes and will help you get licensed. Start your career in security with us! <<

LEGENDS & ASM GLOBAL

Two powerhouse companies have joined forces to redefine excellence in sports, entertainment, and live events. Together, we combine unmatched expertise with a global reach, offering end-to-end solutions – from venue development and event booking to revenue strategy and hospitality. Legends brings a 360-degree, data-driven approach across Global Partnerships, Hospitality, Merchandise, and Attractions, working with top-tier clients to deliver exceptional experiences. ASM Global, the world leader in venue management and live event production, oversees 350+ iconic venue stadiums, arenas, convention centers, and theaters.

Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be a part of the team that is transforming live entertainment? Join us to make legends happen!

THE ROLE

As a member of our Event Security Team, you will guard, patrol, and monitor the venue premises to keep guests, band members, team members, and vendors safe, and prevent theft, violence, or infractions of rules. Strong customer service skills, professionalism, and the ability to handle guests with discretion are essential. This is a seasonal, part-time, event-based position that will begin April/May 2025 and end September/October 2025.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Greet all guests with superior hospitality and customer service.

• Conduct bag searches and operate detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas.

• Serve as checkpoint personnel and verify staff/guest credentials in restricted areas.

• Ensure and check wristbands as guests enter/exit applicable areas.

• Circulate among guests and/or employees to preserve safety, order, and protect the venue property.

• Listen to customer concerns and act or react accordingly.

• Communicate effectively via radio transmission.

• Respond to safety & security calls in a professional and timely manner.

• Monitor assigned work area to assist in keeping the venue safe, clean, and presentable.

• Adhere to the dress code and present yourself in a friendly and approachable manner.

• Other duties as assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND EXPERIENCE

• New York State Security Guard License, and

• High school diploma or GED, and

• 1-3 years of verifiable experience with customer service and security.

SKILLS AND ABILITIES

• Exceptional hospitality and customer service skills, service standards, guest relations, and etiquette.

• The ability to communicate in a clear, professional, and courteous manner which fosters a positive, enthusiastic, and cooperative work environment.

• High level of confidentiality and ability to handle sensitive situations.

• Some knowledge of radio communication.

• Ability to make professional, independent, and good judgment decisions within proper policy and procedures.

• Ability to work well in a team-oriented, fast-paced, event-driven environment.

• Tolerant to work under adverse outdoor conditions including extreme heat or cold and exposure to heavy dust, dirt, and cleaning agent odors.

PHYSICAL DEMANDS

• Ability to stand for long periods of time.<