Senior Maintenance Technician - The Village at Commonwealth

Property Website: www.commonwealthcharlotte.com

The Village at Commonwealth, where luxury meets vibrant Plaza Midwood charm offers meticulously crafted residences and resort-style amenities for a modern lifestyle infused with relaxation and convenience.

Schedule:  M-F ; evenings/weekends/on-call

Northwood Ravin is consistently recognized for developing the top luxury apartment communities in the Southeast.  At Northwood Ravin, every member of our organization is united by a shared commitment to create the best-in-class residential experience.  Guided by our core values of creativity, integrity, and an all-in culture, we empower individuals to reach their fullest potential professionally and personally.  We cultivate a culture of excellence, innovation, and inclusivity by fostering strong collaborative relationships within our team.  Northwood Ravin is dedicated to delivering unparalleled service to the residents we house and the communities we create.

Primary Responsibilities:

A Senior Service Technician responsibilities include the skilled preparation of vacant apartments for move-in according to NWR standards of excellence. Complete service requests for residents efficiently and effectively as delegated by any Service Supervisor in a thorough manner focusing on exceptional customer service. Complete tasks/service requests on the property including but not limited to grounds, pet areas, common areas, amenities, etc. Participate in the preventative maintenance programs and required documentation. At times the Senior Service Technician should be able to train and shadow other service technicians in the region.

As a Senior Maintenance Technician, your primary responsibilities include:

• Able to share knowledge and insight of industry, property functions and the overall technician role, train, shadow and/or mentor other service technicians within the company on an as needed basis.
• Meticulously maintain curb appeal, keeping grounds and all common areas free of trash, debris, and pet waste throughout the day.
• Prepare vacant apartments for move in; making repairs/replacements as needed to maintain the level of expectation of residents, ownership, and management.
• Complete service requests in a timely and thorough manner considering budgetary restraints.
• Schedule and oversee any third-party vendor/contractor to ensure that scopes of work are completed according to expectations and contract in a timely manner.
• Work as the assistant to the Service Manager by assisting in ordering, capex considerations, budget, vendor relations, team member trainings, etc.
• Operate pools/hot tubs/saunas, etc. and maintain daily to ensure the safety of residents and update records as required by municipality.
• Report any maintenance issues/concerns and property safety issues to Service Manager and help with remedy.
• Complete special projects and preventative maintenance as delegated by Service Manager.
• Troubleshoot all systems on property from mechanical, carpentry, plumbing and electrical including diagnostics and report to Service Manager if unable to remedy the issue.
• Must be familiar with OSHA requirements as they pertain to site and adhere to procedures.
• Proper use of the Lockout/Tagout procedures
• Must be accessible 24/7 for on-call or on-call support for other team members.
• Comply with environmental/Operations and Maintenance procedures.
• Perform other reasonable duties as requested.

What you bring to the role: